Customer Experience jobs in United Kingdom

EXPLORE YOUR CAREER

At ZARA we love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity, humility, and customer satisfaction are our daily motivation.

YOU are creative, detail-oriented, passionate about fashion and thrive in a fast-paced environment. You have a sharp eye for styling, product presentation, and a deep understanding of our brand identity. You bring visual concepts to life, translating trends into inspiring displays that elevate the customer experience. With a strong sense of aesthetics, commercial awareness, and collaboration, you play a key role in maintaining the image of the store. At Inditex you will find more than a job.

• Growth Opportunities: Get inspired and explore your career through endless growth opportunities
• Employee Discount: Enjoy 25% discount on all product in store and online
• Anniversary Rewards: Acknowledging your contributions is essential and we celebrate your ongoing journey as part of our team through additional leave days
• Paid day off on your Birthday: Take the time to celebrate YOU on your special day
• Sustainability Community: Join our store communities and with your creativity and innovation create change together
• Uniform: Enjoy a Zara designed uniform
• Online Learning & Development: Elevate your skills with exclusive access to our employee learning platform to empower your professional growth & development
• Roster: Enjoy a fixed roster that includes 3 consecutive days off each month
• Employee Assistance Program: Your wellbeing is important to us. Access a confidential counselling service dedicated to supporting you across all aspects of our life
• Wellness Platform: Explore our platform for regular updates on enhancing your wellbeing

• Deliver high level of customer service when working on the shop floor, fitting room and/or cashier desk
• Monitor daily product replenishment and maintain a high level of image standards in store
• Analyse sales rankings to promote the correct merchandise
• Create, propose and execute commercial floor changes based on sales analysis and current trends
• Greet and interact with all customers and provide assistance as required
• Conduct competitor analysis and product feedback
• Support the other store functions as required

• 1 or more years Visual Merchandising experience within the retail industry OR a Visual Merchandising qualification
• Appreciation for fashion & product
• Passionate about customer service
• Ability to problem solve and think on your feet in a busy environment
• Positive can-do attitude and ability to work as a team
• Desire professional growth and inspire the same for your team
• Availability to work 38 hours per week and commit to a set roster that includes a mix of weekdays & weekends

We are Inditex! One of the largest fashion distribution groups in the world, to which Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho and Zara Home belong. Our brands represent style, the expression of identity and the transformative power of fashion.

At Inditex, we champion diversity and inclusion, fostering an environment where everyone feels valued and respected with equal access to opportunity. We are dedicated to ensuring a safe and healthy workplace for all, free from discrimination, harassment, bullying, or violence of any kind. We prioritise treating all individuals with dignity and respect, ensuring that every individual can thrive in a supportive and respectful atmosphere. If you require any adjustments during the recruitment process, please reach out to our team via talentau@inditex.com.

We see each team member as an individual with limitless potential, whose unique contribution is vital to our success. The Top Employer Institute has recognised our effort by certifying Inditex as a Top Employer 2025.

Due to the high volume of applications we receive, only shortlisted candidates will be contacted. We thank you in advance for your interest in working with us at ZARA.

www.inditexcareers.com | more than a job