Customer Experience jobs in United Kingdom

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

At Agiloft, we empower organizations to streamline their contract lifecycle management (CLM) processes, reduce risk, and drive operational efficiency. Our award-winning, no-code platform provides unparalleled flexibility to manage even the most sophisticated workflows and data-driven decision-making processes. By automating and centralizing contract operations, we help our clients gain actionable insights, accelerate deal cycles, and maintain a competitive edge in the marketplace.

Combining creative thinking, methodical requirements analysis, and a relentless drive to break complex problems into elegant solutions, Senior Solution Architects design and configure systems tailored to optimize and streamline customers’ business processes, enabling them to harness the full potential of their data. If you have technical project experience, a passion for making software work for people, love working with a smart team, and are a curious problem solver with a logical mind, we’d love to hear from you.

• Lead the design and architecture of customer’s Agiloft instance, ensuring solutions are clean, effective, scalable, maintainable, and meet the complexity of enterprise-level needs.
• Capture, analyze, and document client requirements.
• Develop comprehensive design documents and implementation plans for team collaboration and execution.
• Provide mentorship and constructive feedback to junior team members, ensuring high-quality deliverables.
• Manage client interactions, addressing escalations with a solutions-focused mindset.
• Deliver thorough documentation and client training to ensure successful solution adoption.
• Offer feedback to product and engineering teams to drive continuous product improvement.
• Support and advise system integration (SI) partners to enhance overall implementation outcomes.
• Contribute to internal initiatives aimed at improving implementation processes and client success.
• Approximately 10% travel required.
• Other duties as assigned.

• Education: Bachelor’s degree in a technical field or equivalent experience.
• 4-8 years of experience as a Solution Architect in Legal Tech/CLM or demonstrated equivalent experience or least 1 year experience with Agiloft is a plus.
• Strong analytical and problem-solving skills, with expertise in SaaS technologies and database concepts.
• Proven ability to manage timelines, business requirements, and client expectations in complex projects.
• Exceptional communication, presentation, and technical writing skills.
• Demonstrated leadership and mentorship capabilities.
• Growth mindset and willingness to contribute beyond the scope of the role to support company success.

• Experience with LegalTech and/or CLM platforms.
• Familiarity with enterprise systems like Salesforce, Microsoft Dynamics, or CLM-adjacent tools (e.g., Sourcing, Procurement, CPQ).
• Advanced skills in Excel, data wrangling tools (e.g., Alteryx), and visualization tools (e.g., Power BI, Tableau).
• Knowledge of scripting, coding, or API integration development.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com.

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.