Freelance Luxury Brand Evaluator Automotive Project, New South Wales, Australia

CXG; Cardiff; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A luxury brand consultancy is looking for a Luxury Brand Evaluator in Cardiff to assess customer experiences with high-end automobiles. Responsibilities include choosing assignments that suit your preferences, providing feedback on various customer interactions, and observing details of the luxury retail environment. Ideal candidates are passionate about automobiles, possess strong observational skills, and can offer unbiased feedback. This freelance position offers flexible hours and the ability to engage with prestigious brands.

Benefits

Flexible working hours

Variety of assignments

Qualifications

• Must be 18 years of age or older.
• Passionate about automobiles and improving customer service.
• Willingness to adapt to varying assignment types.

Responsibilities

• Choose assignments aligning with personal preferences.
• Engage with sales associates in stores or online.
• Provide honest feedback through questionnaires.

Skills

Understanding of the automobile industry

Observational skills

Interpersonal skills

Job description

Are you a luxury automobile enthusiast who appreciates the finer details of high-end vehicles? If the answer is yes, we are looking for you!

As a Luxury Brand Evaluator, you will step into the world of luxury to discreetly assess customer experiences and provide critical feedback that helps brands refine their services, your insights will shape the future of luxury experiences.

• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.

What you will be doing:

1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - visit boutiques, check ambience, experience luxury automotive showrooms, purchase online, evaluate after-sales services, or overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

• Must be 18 years of age or older.
• Good understanding of the automobile industry.
• Passionate about automobiles and improving customer service and retail environments.
• Enjoy interacting with people.
• Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
• Willingness to adapt to varying assignment types and industries.
• Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys

• This is a freelance, project-based position
• Flexible working hours