Customer Experience jobs in United Kingdom

At JD Outdoors, we’re not just the UK’s leading outdoor retailer — we’re part of a dynamic retail group that includes household names like JD Sports, Size?, Blacks, Millets, and GO Outdoors. Backed by the strength and scale of the JD Group, JD Outdoors operate in stores across the UK and continue to grow. Our mission? To help millions of customers get outside, get active, and enjoy the outdoors — with the best gear, the best advice, and the best service in the industry.

But our success doesn’t stop at the shop floor. Behind every great store is a network of talented professionals at our head office in Greater Manchester, where our teams drive innovation, strategy, and operational excellence. From Buying, Merchandising, Marketing, and Digital, to Finance, and Supply Chain, we offer exciting opportunities across all areas of retail and retail support.

As part of the JD Group, we’re backed by the strength and scale of a global retail powerhouse, offering career development, training, and the stability of a business that’s continually investing in its people and future.

Whether you’re guiding customers in-store or shaping our future behind the scenes, at GO Outdoors you’ll be part of something bigger — and help us take adventure further.

If you’re passionate about outdoor adventure, customer experience, or driving retail excellence, joining JD Outdoors means becoming part of a fast-paced, supportive team with big ambitions.

Key aspects of this role include:

• Ensuring accurate migration of a variety of website content from product data to blogs, customer care content to brand pages.
• Proficient user of Microsoft Word and Excel.
• Excellent time management, including experience of using task management tools such as Monday.com.
• Collaborating with multiple teams including digital, marketing, social media, buying, external brands, and our creative studio.
• Keen to work for a dynamic, ambitious and fast-paced retailer.
• The ideal candidate will be comfortable with a fast-paced workload and able to plan and adapt to changes quickly.

• Content Migration: Support the project team in migrating the content from the existing website to the new website.
• Adaptability: Quickly adapt to changes in workload and priorities.
• Ad Hoc tasks: Completing ad hoc admin tasks to support the project team including liaising with other teams.

• Meticulous attention to detail with exceptional grammar and spelling.
• Microsoft Word and Excel.
• Strong communication skills, creativity, and the ability to work well within a team.
• Ability to adapt to changes quickly.

• Familiarity with digital Product Information Management (PIM) tools.
• Familiarity with content management systems.
• Experience of using digital Workload management tools.
• Experience of using Excel for VLOOKUP and data manipulation.

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount on JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.