Store Manager

Jewells; Newcastle upon Tyne; On-site; GBP 100,000 - 125,000; Full time

Job summary

A vibrant jewellery retailer in Newcastle upon Tyne is seeking a Store Manager to lead the team and drive sales. You will inspire your team to deliver excellent customer experiences and oversee store operations, including inventory management and visual merchandising. The ideal candidate has retail leadership experience and is passionate about coaching others. Full, accredited piercing training is provided, along with a competitive salary and benefits.

Benefits

Competitive salary + bonus + commission

Fully paid piercing training

Jewellery allowance and team discounts

Career growth opportunities

Birthday day off

Qualifications

• Proven experience as a Store Manager or strong Assistant Manager ready for the next step.
• A commercial mindset with confidence in driving KPIs and sales.
• Strong inventory management skills with an eye for detail.
• A passion for visual merchandising.
• A natural coach who thrives on developing people.
• Full-time availability (40 hours per week), including evenings and weekends.

Responsibilities

• Inspire, coach, and develop your team to deliver standout service.
• Take accountability for KPIs, sales growth, and store productivity.
• Oversee stock accuracy, deliveries, replenishment, and loss prevention.
• Ensure displays are inspiring and consistently updated.
• Manage appointments, cash handling, compliance, and store standards.
• Coach and develop future leaders.

Skills

Retail leadership

Inventory management

Visual merchandising

Coaching and developing others

Customer service

Job description

Newcastle upon Tyne, Eldon Square – FULL TIME / ONSITE

✨ JEWELLS – Jewellery that’s fun, expressive, and all about YOU. ✨

We’re looking for a Store Manager to take charge of one of our vibrant JEWELLS stores. You’ll be the heartbeat of the business—leading the team, owning sales, and making sure every customer experience shines. From styling and piercing to managing inventory and creating inspiring visual displays, you’ll set the standard for excellence in every part of the store.

No piercing experience? Don’t worry—we’ll provide full, accredited training so you can pierce with confidence and support your team in doing the same.

What You’ll Be Doing

• Lead with energy – Inspire, coach, and develop your team to deliver standout service, styling, and sales.
• Own performance – Take accountability for KPIs, sales growth, and store productivity.
• Manage inventory – Oversee stock accuracy, deliveries, replenishment, and loss prevention to keep the store running smoothly.
• Drive VM standards – Ensure displays are inspiring, on-brand, and consistently updated to attract and excite customers.
• Deliver experiences – Ensure customers leave with jewellery they love and piercing experiences they’ll rave about.
• Run operations – Manage appointments, cash handling, compliance, and store standards.
• Grow talent – Coach and develop future leaders, building a high-performing team culture.
• Lead from the floor – Be the role model for energy, service, and style every day.

What We’re Looking For

• Proven experience as a retail leader (Store Manager or strong Assistant Manager ready for the next step).
• A commercial mindset with confidence in driving KPIs and sales.
• Strong inventory management skills with an eye for detail.
• A passion for visual merchandising with the ability to bring the brand to life on the shop floor.
• A natural coach who thrives on developing people and building winning teams.
• Confident, customer-first, and excited to train as a certified piercer.
• Full-time availability (40 hours per week), including evenings and weekends.

Why You’ll Love Working With Us

• Competitive salary + bonus + commission.
• Fully paid, accredited piercing training.
• Jewellery allowance, team discounts, and team competitions.
• Real career growth with a fast-expanding global brand.
• A birthday day off—because everyone deserves to sparkle on their big day. ✨