Service Coordinator

Kemp Recruitment Ltd; Melksham; On-site; GBP 26,000 - 28,000; Full time

Job summary

A specialist forklift machinery company is seeking a Service Coordinator to oversee field-based engineers and manage service documentation. The ideal candidate will possess service office experience, excellent communication skills, and the ability to work under pressure. This role offers a salary range of £26,000–£28,000, focusing on ensuring customer satisfaction and efficient service operations.

Qualifications

• Experience in a service office environment is essential.
• Strong problem-solving skills and a proactive approach are required.
• Candidates must be able to work under pressure in a fast-paced environment.

Responsibilities

• Coordinate a team of field-based Engineers using company tools.
• Take incoming calls from Customers and Suppliers.
• Ensure a timely and efficient flow of Out-work purchase orders.

Skills

Experience working in a service office environment with mobile engineers

Ability to work to deadlines while maintaining attention to detail

Good knowledge of PC literacy, including Word and Excel

Strong interpersonal, planning, organizational skills

Excellent communication skills

Job description

Service Coordinator

Salary: £26,000–£28,000

Location: Hinckley

Shift: Monday to Friday

My client, a Specialist Forklift Machinery Company, is looking for a Service Coordinator to join their dedicated service team, this frontline role will encompass a variety of duties, from the distribution of breakdown jobs to service engineers, to the processing of service documentation.

The ideal candidate will have the following

• Experience working in a service office environment with mobile engineers
• Ability to work to deadlines whilst maintaining high level of attention to detail
• Used to Teamwork in a fast pace environment / working under pressure
• Good knowledge of PC literacy, including Word and Excel
• Strong interpersonal, planning, organisational, motivational skills and using own initiative
• Proactive approach to Problem solving / Enthusiastic / Flexible
• The role does require contact with internal Departments and External Customers / Suppliers, so excellent communication skills are a must. To provide and ensure an excellent customer experience. In Addition, skills to motivate / drive and support the Service team.

The main responsibilities of the Service Coordinator

• Coordinate a team of field-based Engineers, utilising company technology tools, monitor engineer efficiencies and provide customer satisfaction using Incident Management and Satellite Navigation System (TomTom)
• Cover during absence / holidays for Service Coordinator colleagues
• Take incoming calls from Customers and Suppliers
• Customer liaison / Queries
• Engineer contact / Communication / Support
• Support S.C.A scheduling / Booking / Cancellations
• Instruct & authorise Sub-Contractors I.e. Tyre suppliers, coded welders etc
• Quotations / Estimates (within Escalation amounts)
• Electronic Planning Board, VOR, first fix & Log and keep update all Daily & Monthly Monitors
• Supply jobs / W.I.P Nos, WIP Stats, Information & close off (Invoicing)
• Check & monitor Job sheets / Timesheets using Daily Opps Monitor
• Ensure a timely and efficient flow of Out-work purchase orders / GRNs logged and forwarded to Purchase Ledger dept.
• Accurate invoicing and timely collation of job sheets to invoices before posting to customers
• General Admin duties when required. Inc Reception overflow landline calls
• To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability.

If you are interested in this Service Coordinator role, please submit an up to date CV through this advert or call Jack at Kemp Recruitment.