Head of Customer Experience & Operations

Michael Page (UK); Liverpool; On-site; GBP 68,000 - 80,000; Full time

Job summary

A rapidly scaling business is seeking a Head of Customer to lead the customer operations in Liverpool. You will oversee the entire customer journey and ensure compliance while driving innovation in service delivery. The role involves collaborating with various internal teams and requires proven leadership experience in contact centers. This on-site, full-time position offers a salary of £80,000 and a unique opportunity to shape the customer experience strategy.

Qualifications

• Proven experience in a Head of level role within a product-oriented organization.
• Expertise in leading teams to high performance.
• Ability to navigate complex customer journeys within regulated industries.

Responsibilities

• Own the customer strategy, working with internal teams for a seamless experience.
• Drive innovation and operational strategies to improve service levels.
• Accountable for customer compliance and regulatory requirements.

Skills

Leadership in contact center environments

Regulated customer journey experience

Operational efficiency improvement

Stakeholder influence

Job description

A rapidly scaling business is seeking a Head of Customer to lead the customer operations in Liverpool. You will oversee the entire customer journey and ensure compliance while driving innovation in service delivery. The role involves collaborating with various internal teams and requires proven leadership experience in contact centers. This on-site, full-time position offers a salary of £80,000 and a unique opportunity to shape the customer experience strategy.