Customer Care Representative jobs in United Kingdom

Are you an experienced Client Service Advisor looking for an exciting and challenging role? Would you like to work with a varied portfolio of clients based around the UK?

Aon are now recruiting for a Client Service Advisor to support the Edinburgh Corporate Insurance team.

The successful candidate will work alongside our team of Client Managers across an established and varied portfolio of large to mid‑market corporate clients throughout the UK. This role will offer lots of exciting opportunities to nurture and grow existing client relationships whilst also supporting our team in successfully winning new clients.

This is a hybrid role based in our Edinburgh office, but the successful candidate will have the flexibility to work from any of our Aon offices in Scotland with a weekly visit to the Edinburgh office required.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.>

The role is within our large mid‑market commercial risk team and provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either a national or a multinational company. Our clients look for a relationship with their broker where we provide a tailored approach.

Our clients typically require bespoke insurance programmes and associated risk management and risk transfer services. As a Client Service Advisor you will handle the day‑to‑day service provided to clients, ensuring the highest level of service to each assigned client in line with the agreed client service tools, whilst supporting them with technical advice on their cover.

The successful candidate will liaise with our client management team to fully understand the client’s business and insurance requirements, contributing to the formulation of their Service Plan. You will have the opportunity to attend client meetings and visits to clients, such as the client pre‑renewal and renewal meeting, or supporting on insurer surveys.

Identify potential improvements in client risk & insurance programme design and make recommendations to the Client Manager and implement recommended changes for clients if required.

Negotiate renewal terms, mid‑term adjustments and cover extensions. Undertake negotiations with insurers as agreed, marketing & negotiating terms with Aon Facilities as required – fully support the broking function to achieve optimum solution for the client.

Preparation of comprehensive marketing presentations, working with the Broking Manager to prepare cover comparisons as required.

Establish and develop effective working relationships with insurers and where appropriate, differentiating with the client; the cover, service and industry knowledge that a specific Insurer could deliver to them.

Provide on‑going communication with the client following queries/alterations and ensure the Client Manager is kept appraised of developments.

Supporting in identifying client needs and shaping Aon solutions to solve them using knowledge of products/services in the wider Aon community and make recommendations to the Client Manager.

Professionally represent Aon, demonstrating an understanding of corporate objectives, be seen by colleagues as someone who is supportive and helpful, and continually improve personal knowledge through appropriate training and implement appropriately.

Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

The Client Service Advisor role is going through an evolution, with less administrative burden and more time supporting clients and focusing on technical excellence in the role.

We provide comprehensive training support and tailor individual development plans to suit each colleague. With tailored training, coaching and development opportunities to suit your needs, there will be plenty of opportunities to progress your career within Aon.

We work within a very open and trusted culture and really pull together as a team to achieve success.

This is a great opportunity to build a career in a team with a consistent track record of developing talent. Working within a business with a huge amount of innovative solutions to offer to clients. You will be supported by an experienced leadership team who want to see you succeed.

• Experience in the core lines of commercial risks, with experience within the Construction Sector being an advantage!
• Commercial understanding of business i.e. market forces, business drivers, market dynamics, competitors and risks, etc.
• An effective communicator and presenter.
• Client focused with a consultative approach and commitment to excellence in the provision of client service.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com