Customer Service Advisor

Interaction Recruitment; Costessey; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in the United Kingdom is seeking passionate individuals to join their team as Inbound Customer Service Advisors. This role involves being the first point of contact for customers, managing incoming calls and emails, and providing prompt assistance. The ideal candidate should possess excellent communication skills, a strong desire to deliver outstanding service, and the ability to work well under pressure. This position offers a family-feel company culture and has opportunities for permanent employment based on performance.

Benefits

Family-feel company culture

Free on-site parking

Ongoing training and development opportunities

Company parties and social events

Qualifications

• Experience in a customer service or call centre role preferred but not essential.
• Ability to deliver outstanding service with a proactive attitude.
• Must demonstrate strong organisational skills and attention to detail.

Responsibilities

• Be the first point of contact for customers and provide professional support.
• Handle high volumes of inbound calls and emails promptly.
• Investigate and resolve customer queries effectively.

Skills

Customer service experience

Excellent communication skills

High attention to detail

Ability to multitask

Positive attitude

Job description

Hours: Monday to Friday, 08:00 - 17:30 (37 hours per week on rotational early/late shifts) - Office based.

Start Date: 1st Week of January! - Temporary with potential to become permanent, hiring multiple candidates

Salary: £12.21ph

Location: St Ives

Do you want to work for a family-feel company where you are truly valued? Are you passionate about making a difference? Can work well under pressure?

Interaction Recruitment is proudly partnered with a leading specialist in their market, based in Cambridgeshire, known for expert knowledge, outstanding service, and a supportive working environment. As our client is heading into their peak season, we are looking for passionate and customer-focused individuals to join the team as Inbound Customer Service Advisors.

Benefits

• Family-feel company culture where employees are recognised and appreciated
• Free on-site parking
• Modern, stylish office and kitchen area
• Company parties and social events in summer and winter
• Ongoing training and development opportunities
• Rota provided in advance for better work-life planning
• Temporary-to-permanent opportunity based on performance

What will you be doing?

As an Inbound Customer Service Advisor, you will be the first point of contact for our valued customers, providing prompt, helpful, and professional support. Responsibilities include:

• Handling high volumes of inbound calls and emails in a polite and timely manner
• Providing accurate information regarding products, orders, and deliveries
• Investigating and resolving customer queries quickly and effectively
• Logging interactions with precision using internal systems
• Working closely with internal teams to ensure smooth customer experiences
• Meeting service level targets and call quality standards

Skills or Experience Required

• Experience in a customer service or call centre role (preferred but not essential)
• A natural passion for delivering outstanding service
• Excellent communication skills - verbal and written
• High attention to detail and strong organisational skills
• Ability to work well under pressure and multitask
• Positive, proactive attitude and strong team ethic

Important to Note

• You must be available for 1 full week of training
• No holidays should be booked during the first 2-3 weeks of onboarding due to training
• This is an ongoing temporary role, with the potential to go permanent depending on performance and business need

If you are the candidate we are looking for, then apply now to be considered or contact (phone number removed) to discuss further!