Customer Care Specialist – Luxury Watches

SWATCH GROUP; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading watchmaking company is seeking a Customer Service Representative in Southampton to deliver exceptional customer service. This role involves managing customer enquiries and complaints, ensuring high-quality responses, and maintaining strong relationships with clients. Candidates must have 5 GCSEs including Maths and English and possess strong communication, IT, and time management skills. This opportunity offers a chance to work in a dynamic team environment, focusing on customer satisfaction and service excellence.

Qualifications

• Exceptional communication skills for customer service.
• Proactive in anticipating customer needs.
• Ability to manage time and prioritize tasks effectively.

Responsibilities

• Deliver exceptional customer service and manage enquiries.
• Proactively resolve customer complaints.
• Comply with service level agreements for efficient service.

Skills

Exceptional written and verbal communications skills

Ability to build strong rapport with customers

Proactive and positive approach

Excellent time management skills

Strong IT skills

Skilled in conflict management

Education

5 GCSE including Maths and English (or equivalent)

Tools

CRM

SAP

Job description

A leading watchmaking company is seeking a Customer Service Representative in Southampton to deliver exceptional customer service. This role involves managing customer enquiries and complaints, ensuring high-quality responses, and maintaining strong relationships with clients. Candidates must have 5 GCSEs including Maths and English and possess strong communication, IT, and time management skills. This opportunity offers a chance to work in a dynamic team environment, focusing on customer satisfaction and service excellence.