Customer Support Officer (UK)

Qargo TMS; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A cloud-based transport management platform is seeking a Customer Support Officer to assist customers effectively. In this hybrid role, you will be the first point of contact, guiding users through the platform and troubleshooting issues. Ideal candidates should have a background in customer support, excellent communication skills in English, and experience in the transport and logistics sector. Join a fast-scaling company that offers a competitive salary and a collaborative environment focused on growth.

Benefits

Competitive salary package

Growth opportunities

Flexible working environment

Collaborative team culture

Qualifications

• Previous experience in a customer service or support role.
• Excellent communication skills in English; additional languages are a plus.
• Transport and Logistics experience is mandatory.
• Strong organisational skills to manage multiple requests.
• Willingness to learn new systems and processes.
• Comfortable in a fast-paced, scale-up environment.
• Interest in working with software products.

Responsibilities

• Serve as the first point of contact for customers via chat.
• Translate technical issues into clear explanations.
• Investigate technical problems with the Engineering team.
• Share customer feedback with internal teams.
• Gain product knowledge to become an expert user.
• Identify recurring issues to enhance the product experience.
• Support the Onboarding team with client data import.

Skills

Customer service experience

Communication skills in English

Transport and Logistics experience

Organisational skills

Proactive learner

Tech-savvy

Job description

About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London, Chicago and Ghent (Belgium), rapidly expanding across theUK, US andEurope. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

💼 About the Role

As a Customer Support Officer, you’ll be the first point of contact for our customers and a key player in ensuring they get the best possible experience with Qargo. You’ll help users solve problems, guide them through our system, and work closely with our engineering and onboarding teams to continuously improve how we support our customers.

🔑 Key Responsibilities

• Be the first point of contact for customers via chat, answering questions and guiding them through our platform.

• Translate technical or complex issues into clear, customer-friendly explanations.

• Investigate and understand technical problems, collaborating with our Engineering team to find the root cause.

• Act as the voice of the customer, share feedback and insights with internal teams to help improve our product.

• Continuously build your product knowledge to become a trusted expert in our TMS platform.

• Identify recurring issues or misunderstandings and help us improve the overall product experience.

• Provide administrative support to the Onboarding team by importing client data (customer base, rate cards, fleet info, etc.) into the system.

✅ Skills & Experience

• Previous experience in a customer service, support, or related role.

• Excellent communication skills in English (additional European languages are a plus).

• Transport and Logistics experience is a must

• Strong organisational and multitasking skills, you can handle several requests smoothly.

• A proactive learner who enjoys understanding new systems and processes.

• Comfortable in a fast-paced, scale-up environment.

• Tech‑savvy and interested in working with software products.

🤝 What We Offer

• A competitive salary package with great benefits.

• Growth opportunities within a fast-scaling international company.

• Flexible working environment and Hybrid working from our London office.

• A collaborative, friendly team that values curiosity, ownership, and continuous learning.

• 💡 We’d love to get to know you beyond your CV - so part of the application includes a short 1-2 minute video presentation. It’s a great way for you to introduce yourself and share what excites you about this role!