Customer Care Representative jobs in United Kingdom

This role is responsible for driving sales performance across the region by managing a diverse portfolio of customer accounts through frequent, high-quality engagement and effective planning and forecasting to maximise return on investment. You will champion sales excellence by maintaining high performance standards, managing KPIs, and overseeing the full sales cycle, while working collaboratively with wider teams to deliver agreed partnership strategies and the best outcomes for customers.

• Deliver accurate profit and revenue
• Achieve strong customer satisfaction, including positive Net Promoter Scores through BT customer surveys
• Own and close contract sales across the BT enterprise portfolio
• Collaborate closely with product specialists to introduce expertise, build effective solutions, and create customer value
• Support new business wins and bid processes for high-value opportunities
• Drive sales performance and continuous improvement
• Drive personal sales results through consistent and proactive business development activity
• Proactively manage churn risk within your account base and protect revenue

• Proven ability to win and close sales, independently or within an account team
• Consistent delivery against targets with accurate forecasting
• Strong communication and relationship-building skills with customers and internal teams
• Analytical mindset to identify trends and improve sales performance
• Ownership of customer issues with effective problem resolution
• Ability to manage complex situations through senior stakeholder engagement
• Collaborative approach with confidence to challenge existing ways of working
• Experience building value-based relationships

BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

• 50% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer's leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.