Customer Support Specialist — TMS & Logistics (Hybrid)

Qargo TMS; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A cloud-based transport management platform is seeking a Customer Support Officer to assist customers effectively. In this hybrid role, you will be the first point of contact, guiding users through the platform and troubleshooting issues. Ideal candidates should have a background in customer support, excellent communication skills in English, and experience in the transport and logistics sector. Join a fast-scaling company that offers a competitive salary and a collaborative environment focused on growth.

Benefits

Competitive salary package

Growth opportunities

Flexible working environment

Collaborative team culture

Qualifications

• Previous experience in a customer service or support role.
• Excellent communication skills in English; additional languages are a plus.
• Transport and Logistics experience is mandatory.
• Strong organisational skills to manage multiple requests.
• Willingness to learn new systems and processes.
• Comfortable in a fast-paced, scale-up environment.
• Interest in working with software products.

Responsibilities

• Serve as the first point of contact for customers via chat.
• Translate technical issues into clear explanations.
• Investigate technical problems with the Engineering team.
• Share customer feedback with internal teams.
• Gain product knowledge to become an expert user.
• Identify recurring issues to enhance the product experience.
• Support the Onboarding team with client data import.

Skills

Customer service experience

Communication skills in English

Transport and Logistics experience

Organisational skills

Proactive learner

Tech-savvy

Job description

A cloud-based transport management platform is seeking a Customer Support Officer to assist customers effectively. In this hybrid role, you will be the first point of contact, guiding users through the platform and troubleshooting issues. Ideal candidates should have a background in customer support, excellent communication skills in English, and experience in the transport and logistics sector. Join a fast-scaling company that offers a competitive salary and a collaborative environment focused on growth.