Client Advisor - Selfridges

OTB; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury fashion brand is seeking a Customer Advisor for their Concession in Selfridges, London. The successful candidate will provide an excellent in-store experience, develop strong customer relationships, and maintain detailed records of customer activities. Applicants should have 3/4 years of experience in luxury fashion, strong communication skills in English, and a proactive approach. This role requires flexibility, including weekends and holidays, to meet customer needs.

Qualifications

• 3/4 years of experience in the luxury fashion.
• Knowledge of back-of-house processes.
• Proactivity and enthusiasm in a retail setting.

Responsibilities

• Provide excellent in-store customer experience.
• Develop one-on-one relationships with customers.
• Maintain records of key customer account activities.
• Demonstrate brand and product knowledge.
• Achieve sales goals through effective account management.

Skills

Strong communication skills in English

Attention to detail

Customer focused

Time management

Problem solving

Omni-channel retail orientation

Flexible availability

Job description

Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand‑made, natural and high‑performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021.

Jil Sander is looking for the perfect profile as Client Advisor for our Concession in Selfridges.

Main Responsibilities

• Welcome the customer, providing an excellent in‑store experience at all times, trying to perceive his/her needs and expectations, providing all necessary information about the product, current trends, etc.
• Develop and maintain effective one‑on‑one relationship customers, using also digital tools
• Maintain accurate records of all key customer account activities, and uses the information for ongoing reference, including Contact names, Special delivery requirements, Product preferences, Outstanding price quotes,
• Previous order history, All follow up information related to closing the sale
• Demonstrate brand and product knowledge, based upon the provided training program, as well as keeping up to date with the luxury environment and competitors
• Achieve established personal and store sales goals, by thoroughly and effectively managing all customer accounts through all stages of the sales cycle and the purchase process. Respond to all products inquiries (direct and indirect) and attempts to convert them to sales.

Life Skills

• Strong communication skills in English at least (verbal, in person, via e‑mail, SMS, etc.) and ability to handle clients with personal care and empathy
• Strong attention to details
• Results‑driven and customer focused
• Time management
• Problem solving
• Omni‑channel retail orientation
• Flexible availability – including weekends, and holidays

Requirements

• 3/4 years of experience in the luxury fashion
• BOH knowledge
• Proactivity, enthusiasm, fashion knowledge and problem solving