Customer Care Manager jobs in Allemagne

The Senior Account Manager is responsible for identifying, managing, and developing prioritised accounts in the retail pharmacy and MDS segment in order to position BD products as strategic partner at various stakeholder levels to support achievement of the BD MMS sales and GP targets. The Senior Account Manager is accountable for the development and effective execution of a multi-year (2 to 4 year) strategic growth and tactical execution plan for their accounts and for managing the internal teams to maximize revenue and GP growth and establish strong customer relationships. They will work closely with the wider MMS sales team & marketing team to obtain the required support and ensure the implementation and execution of the plan.

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BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

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A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

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With our technical capabilities, the Medication Management Solutions (MMS) team are able to manage multiple systems and our operational capabilities enable us to have medications available when and where needed, reducing inefficiency and waste for nursing and pharmacy teams.

At BD, we’re looking for sales professionals that are not content with the status quo, we are building a sales team that want to win and grow the BD market share to Advance the World of HealthTM. Strong command of SFDC CRM is a core requirement at BD. Sales professionals don’t just use SFDC—they master it. At BD, if it's not in SFDC, it doesn't exist. We expect every sales associate to use SFDC daily and offer world-class support and training to help you succeed.

• Strategy and long-term growth development plan, for BD Rowa Retail portfolio as part of a wider PA (pharmacy automation) retail growth plan.
• Obtain buy-in, active communication and engagement with internal and external stakeholder teams to ensure the co-creation of value and effective implementation of BD Rowa Retail and PA Rowa systems.
• Strengthen network of key healthcare influencers regionally
• Identify solutions which best meet customer needs through collaboration with wider teams.
• Negotiate solutions with Board-level decision makers
• Manage the BD Rowa Retail interface requirements.

• Prospect, develop and manage accounts to improve revenue and GP growth for BD Rowa Retail product and services portfolio
• Serve as the key interface to hospital management and identify solutions with senior management based on the needs analysis, internally and externally
• Guides solution development and coordinates project teams for solution implementation in the accounts, including the activation of the required internal resources (Marketing, Business Analytics, Technical Service, CCO, Clinical, etc.)
• Establish strong personal relationships to all relevant sponsors and power sponsors directly on site and via the participation of relevant congresses and other customer conventions, gather and share market knowledge
• Negotiate appropriate strategic deals which meet customer and BD MMS expectations
• Oversee implementation of solutions and remain the focal point of contact for the ‘power sponsor’ in the account

• Extensive experience in a similar role. Experience promoting high value equipment and experience with board level negotiations
• Strong understanding of national healthcare system, its reimbursement and influencing dynamics, and understanding of hospital landscape is a plus
• Ability to understand and communicate effectively with individuals from a broad range of business and technical disciplines and an ability to influence these groups to achieve the objectives, both externally and internally
• Excellent business development skills and proven leadership skills to drive solutions
• Ability to work effectively both as a member and leader of multi-functional teams
• Flexible with regard to travel

Salary range for the role: £65,000 - £75,000 + bonus + benefits

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

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Primary Work Location

GBR Winnersh - Eskdale Road

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

£57,400.00 - £97,600.00 GBP Annual