Customer Care Manager jobs in Italy

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Proofpoint

Reading, United Kingdom

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Yes

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8b10aca53cc1

11

26.04.2025

10.06.2025

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It's exciting to work at a company where people genuinely believe in their mission!

We are committed to passion and customer focus in everything we do.

Corporate Overview

Proofpoint is a leading cybersecurity company that protects organizations' most valuable assets and addresses their biggest risks: vulnerabilities in people. Our cloud-based solutions help companies worldwide prevent targeted threats, secure their data, and boost user resilience against cyber attacks. Over half of the Fortune 1000 rely on Proofpoint for people-centric security and compliance solutions across email, cloud, social media, and the web.

We are dedicated to helping our customers safeguard their most critical assets—their people—and are recognized as leaders in next-generation cybersecurity.

The Role

As a member of our successful EMEA Commercial Add-on Sales Team, you will ensure a world-class Proofpoint experience for our customers. You'll stay in regular contact, keep them informed of product and service updates, and work closely with the Channel to achieve customer satisfaction, conduct business reviews, and identify opportunities for up-selling and cross-selling.

• Achieve or surpass quarterly revenue targets and provide accurate forecasts.
• Proactively engage with customers to ensure satisfaction and promote our solutions.
• Build and maintain strong relationships across all organizational levels.
• Coordinate resources within accounts.
• Identify and resolve customer issues collaboratively.
• Research organizational structures and maintain information in Salesforce.
• Stay informed about Proofpoint’s market positioning and competitors.
• Identify and convert add-on sales opportunities.
• Process transactions in line with company policies to ensure revenue recognition.
• Collaborate with the Renewal team to align efforts within customer accounts.
• Working with channel partners and existing relationships is advantageous.

Qualifications

• Experience in enterprise software sales within the Alps market.
• Cybersecurity market experience is highly beneficial.
• Strong team player with a proactive attitude.
• Experience working within a channel fulfillment model.
• Ability to present technical themes, supported by a Sales Engineer.
• Proven success in meeting sales quotas.
• Accurate forecasting skills.
• Ability to manage multiple opportunities effectively.
• Dedicated to customer success.
• Familiarity with CRM or relational databases for sales management.
• Fluent in German and English, both verbal and written.

Why Proofpoint

At Proofpoint, protecting people is central to our cybersecurity solutions, and our people are key to our success. We are a customer-focused, innovative organization with cutting-edge products. We embrace diversity and inclusion, encouraging applicants from all backgrounds. Join us to grow your career in a collaborative, appreciative environment. Apply today and discover your future with Proofpoint! #LifeAtProofpoint

If you thrive in a fast-paced, growth-oriented environment with passionate colleagues, you'll find a rewarding career here!