Aftersales Manager - Newbury

Silcom Recruitment Limited; Newbury; On-site; GBP 40,000 - 50,000; Full time

Job summary

A premier motor trade company based in Newbury is seeking an experienced Aftersales Manager to lead the aftersales operation. The successful candidate will be responsible for the service and parts departments, driving performance, and ensuring exceptional customer service. This role offers a £40,000 basic salary with realistic OTE of £50,000+, and no weekend working.

Qualifications

• Proven experience as an Aftersales Manager within the motor trade.
• Strong commercial mindset and experience managing P&L.
• Excellent customer service and leadership skills.

Responsibilities

• Oversee day-to-day running of service and parts departments.
• Drive departmental performance against KPIs.
• Lead and develop a multi-functional aftersales team.

Skills

Leadership

Commercial mindset

Customer service

Organizational skills

Job description

Overview

The Role: We are working exclusively with a long-established, franchised motor trade business based in the Newbury area, now seeking an experienced and driven Aftersales Manager to lead their aftersales operation. This is an exciting opportunity to take the reins of a high-potential department, overseeing service, parts, and front-of-house teams to deliver an exceptional customer experience while driving performance across all key areas. If you're a strong people leader with a background in the motor trade, this is a chance to join a business that values autonomy, rewards success, and offers long-term progression.

Key Responsibilities of an Aftersales Manager

• Full responsibility for the day-to-day running of the service and parts departments
• Driving departmental performance against manufacturer and internal KPIs
• Leading, motivating, and developing a multi-functional aftersales team
• Overseeing customer experience, service retention, and complaint resolution
• Managing departmental P&L, budgets, and profitability
• Ensuring compliance with health & safety, warranty, and manufacturer standards
• Working closely with the senior management team to deliver business growth

About You

• Proven experience as an Aftersales Manager within the motor trade
• Confident leading teams across service and parts functions
• Strong commercial mindset and experience managing P&L
• Excellent customer service and leadership skills
• Organised, analytical, and results-focused
• Comfortable working in a high-volume franchised dealership environment
• Full UK driving licence essential

Package & Benefits

• £40,000 basic salary
• Realistic OTE of £50,000+ (with scope to exceed)
• Monday to Friday - no weekend working
• Autonomy to shape and grow your department

If you're an experienced Aftersales Manager looking for your next challenge with a business that values quality leadership and performance - we'd love to hear from you.

Note: Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest.

To apply for this role as an Aftersales Manager and find out more details, please forward your CV to Drew Pilcher.