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IDEX Consulting
Customer Service Agent
Résumé du poste
A leading customer service provider in Stretton is seeking a Customer Service Agent for a 12-month contract. Responsibilities include processing orders, managing client accounts, and liaising with logistics. Ideal candidates will possess good attention to detail, IT proficiency, and strong communication skills. The role offers a flexible working arrangement, with 3 days in the office and 2 days at home after training.
Prestations
Qualifications
- Experience working in customer service required.
- Confident in using IT systems like Excel and Outlook.
- Great team player with effective communication skills.
Responsabilités
- Process incoming orders through telephone and email.
- Proactively manage calls with product knowledge.
- Manage client accounts and liaise with logistics companies.
- Address delivery issues as they arise.
Connaissances
Our client is a well-known company who provide excellent working conditions. They presently have a requirement in their Contact Centre for a Customer Service Agent to join their team on a 12 month contract.
- The daily processing of incoming orders through telephone, email, etc.
- Being proactive on calls with good product knowledge and the ability to spot a sales opening
- General management of client accounts
- Liaison with carrier and logistics companies
- Addressing any delivery issues
- Ad hoc duties as may be required
- Demonstrate a high level of attention to detail and have experience of working in customer service.
- Confident in the use of IT including Excel, Outlook etc.
- Successful candidate will be a great team player with effective communication skills.
Our client offers SMART working (3 days in the office per week and 2 at home), but only once full training has been completed and the individual is deemed competent.
If you feel you have the right skills and experience for this role, we would love for you to apply. However, if you do not hear back from us within 48 hours, kindly assume that you have been unsuccessful on this occasion. (agy)
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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