CSA - Reading

Challender Recruitment; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A customer service-focused recruitment agency in Reading is seeking a Bodyshop Receptionist to create a welcoming experience for clients. The ideal candidate will manage the reception area, handle appointments, and provide top-notch customer service. Applicants should possess a high school diploma and previous customer service experience. The role offers opportunities for advancement and a supportive work environment.

Benefits

Opportunities for advancement and training

A supportive and collaborative work environment

Paid time off and holidays

Qualifications

• Previous experience in a customer service or receptionist role preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Answer incoming phone calls and direct them to the appropriate department or team member.
• Schedule appointments and maintain the appointment calendar.
• Process customer payments and issue receipts.
• Maintain a clean and organized reception area.
• Provide information about our services and pricing to customers.

Skills

Automotive

Interpersonal Skills

Customer Satisfaction

Communication

MS Office

Education

High school diploma or equivalent

Job description

Position Overview

As a Bodyshop Receptionist, you will be the first point of contact for our clients and play a crucial role in creating a positive and welcoming experience. You will be responsible for managing the reception area, handling incoming calls, scheduling appointments, and providing exceptional customer service. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Answer incoming phone calls and direct them to the appropriate department or team member.
• Schedule appointments and maintain the appointment calendar.
• Process customer payments and issue receipts.
• Maintain a clean and organized reception area.
• Provide information about our services and pricing to customers.
• Assist in administrative tasks, including data entry and filing.
• Collaborate with the service and repair teams to ensure smooth operations.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service or receptionist role preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in computer applications, including MS Office.
• Ability to work in a fast-paced environment and remain calm under pressure.
• A positive attitude and a commitment to delivering exceptional customer service.

Benefits

• Opportunities for advancement and training
• A supportive and collaborative work environment
• Paid time off and holidays

Required Skills

• Automotive
• Salary
• Interpersonal Skills
• Data Entry
• Filing
• Customer Satisfaction
• MS Office
• Payments
• Scheduling
• Pressure
• Customer Service
• Communication
• Training