Customer Relationship Manager

HealthJobs4U Ltd; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading care home provider in Reading is seeking a Customer Relationship Manager to enhance occupancy through effective sales strategies and local networking. This role requires strong communication skills and a proven sales background. You will engage with potential residents and their families, manage inquiries, and drive marketing initiatives to raise awareness of the home. Join a supportive team offering progressive career opportunities.

Benefits

Attractive salary

Commission structure

Wellbeing support

Retail and leisure discounts

Qualifications

• Proven sales and marketing experience, preferably in healthcare but not essential.
• Ability to analyze data on Salesforce or a similar CRM application.
• Must be self-motivated and target-driven.

Responsibilities

• Manage enquiries to improve conversion rates and achieve occupancy targets.
• Network within the local community to raise the home's profile.
• Engage with residents and relatives to understand their needs.

Skills

Sales experience

Networking skills

Communication skills

Data analysis

Tools

Salesforce

Microsoft Office

Job description

Overview

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Rewards package

REWARDS PACKAGE: Attritive salary, alongside a competitive commission structure. Access to a range of retail and leisure discounts. Access to a range of wellbeing support and Best Doctors Service. Opportunity to develop within a hugely supportive team.

Responsibilities

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills.
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

Need to have

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self-motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence.

Need to do

• Represent Barchester and our state of the art home in a friendly and professional manner.
• Responsible for all sales activity for the home.
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• Respond to sales enquiries.
• Actively generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.