Customer Care Representative

DNV Germany Holding GmbH; United Kingdom; On-site; GBP 26,000 - 35,000; Full time

Job summary

An international certification company is seeking a Customer Care Representative to support their management system certification portfolio. Responsibilities include preparing contracts, scheduling audits, and collaborating with various departments. Candidates must have a high school degree, a minimum of 2 years in an admin role, and fluency in Czech or Slovak with proficiency in English. Opportunities for learning, development, and employee benefits are provided.

Benefits

Independent and rewarding position

Global presence

Learning and career opportunities

Employee benefits

Qualifications

• Minimum 2 years of experience in an admin position, preferably in certification services.
• Creativity and openness to new solutions and concepts.
• Independence and high responsibility for entrusted tasks.

Responsibilities

• Supporting customers in the Management System Certification.
• Preparation of price offers and contracts.
• Scheduling audits and supporting certificate issuance.

Skills

Fluency in Czech or Slovak

Intermediate level of English

Proficiency in MS Office

Excellent work organization

Education

High school degree

Job description

AboutBusiness Assurance

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries.

DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios.

Are you looking for a job in an international company? Can you manage various tasks and help to grow our existing customers? Can you manage complex situations and turn them into effective solutions? Do you put the customer first when facing a challenge?

Then you might be the person we are looking for to operate our large portfolio of customers within a wide range of industries.

To strengthen our team in Prague, DNV Business Assurance is looking for a Customer Care Representative.

Objectives & Responsibilities

• Supporting our customers in the Management System Certification
• Preparation of price offers and contracts
• Scheduling audits, support for issuing certificates
• Cooperating with other departments and units within DNV

Benefits

• Independent and rewarding position in our Czech and Slovak operations team in a welcoming working environment
• Being part of an organization with global presence
• Employee benefits
• Learning, development & career opportunities

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Qualifications

• High school degree
• Minimum 2 years of experience in admin position, preferably in a comparable position in certification services or consulting
• Independence and high responsibility for entrusted tasks
• Creativity and openness to the use of new solutions and concepts
• Excellent work organization and proficiency in MS Office
• Fluency in Czech or Slovak and intermediate level of English
• Representative behavior
• Efficient communication on all levels inside and outside of the organization