Customer Service Manager

BM Stores; Cheltenham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent UK retailer in Cheltenham is seeking a Customer Service Manager to oversee the cash office and checkout area. You will drive exceptional service standards and manage a team to deliver a positive customer experience. Enthusiastic and flexible candidates with prior team management experience in retail are encouraged to apply. Benefits include store discounts and a supportive work environment.

Benefits

Employee discounts

Career development opportunities

Qualifications

• Experience managing a small team in a fast-paced retail environment.
• Ability to think on your feet.
• Strong numerical and problem-solving skills.

Responsibilities

• Drive team to deliver personable service at checkouts.
• Act as a role model providing exceptional service.
• Coach colleagues to develop skills and knowledge.

Skills

Team management

Numerical skills

Problem-solving

Flexibility

Customer service

Job description

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B&M Retail are currently recruiting for a Customer Service Manager to join our team in Kingsditch Retail Park , Cheltenham! This is a full time, permanent position and requires the flexibility to work shifts in the daytime, evenings and at weekends.

We are one of the UK's fastest growing retailers and, with our ongoing expansion plans, there's never been a better time to join us! We offer amazing on the job training, internal development, and career succession - 80% of our Managers are home grown.

As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.

You will also:

• Drive a team to deliver personable, polite and prompt service in the checkout area
• Act as a role model displaying exceptional service to our customers
• Be highly visible and approachable to customers and colleagues
• Coach colleagues to develop the appropriate skills & knowledge
• Ensure company property, cash and stock are secure at all times
• Play a vital part in continuing to make our stores a fun place to work!

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!

It is essential that applicants have the following:

• Experience of managing a small team, in a fast paced retail environment
• Strong numerical and problem solving skills
• A flexible approach and a 'can do' attitude
• The ability to think on your feet

At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more! For further information, please click here

Our roles don't tend to be around for long, so apply now to avoid disappointment!

We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.