Customer Advisor

Boots Opticians; Salisbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading optical retailer is seeking a Customer Advisor in Salisbury. You'll assist customers, promote products, and maintain store presentation. This role is ideal for those looking to start a career in retail or gain experience. Full training is provided, and the position offers flexible working hours with benefits including employee discounts and a retirement savings plan.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

Access to 24/7 counseling support

Qualifications

• Ability to work at a fast pace in a varied environment.
• Desire to be a brand ambassador for Boots.
• Willingness to learn and grow within the role.

Responsibilities

• Assist customers and provide great advice on products.
• Promote in-store offers and maintain store presentation.
• Collaborate with team members to enhance customer experience.

Skills

Effective communication

Teamwork

Customer service experience

Job description

Overview

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge. This could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager. Your role could include helping on the tills, advising customers, or working in the back shop. You will also:

• Help our customers and put them at ease; listening to find out more about them, answering questions and giving great advice on our products, recommending items they hadn’t considered or offering a basket – it’s the little things that make a difference
• Get to know in-store offers and schemes and promote them
• Help our stores run smoothly – ensuring the right products are displayed, providing a great service on tills, or helping with stock in stock rooms
• Work with other team members to provide a great shopping experience and keep the store clean and presentable
• You will be provided with award-winning training accredited by the Institute of Customer Service

What you’ll need to have

These are the essential skills or experience needed to succeed in this role:

• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

It would be great if you also have

These are desirable skills or experience and are not essential. We welcome applications from candidates that don’t match these additional criteria:

• Experience providing customer care and delivering great customer service, but this is not essential.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits in addition to the above that offer flexibility to suit you. Find out more at Boots.jobs/rewards. Please note, salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing diversity and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you that we change for the better.

What’s next?

If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

Business Area: Retail

Function: Store Colleagues

Hours per week: 30

Latitude, longitude: 51.068417178, -1.79668803

Shift Pattern: Weekdays, Weekends, Weekdays and Weekends

Airport: No

Hours per week (2): 25 to 34 hours per week

Company: UK Stores

Division: 16 - United Kingdom

Region: 8 - South

Area: 180 - Hampshire and Wiltshire

Store: 1488 - SALISBURY

Req Posted Date: 05-Aug-2025

County: Wiltshire

Country: UK

Address 1: 41-51 Silver Street

Address 2: Salisbury

Address 3: Wiltshire