Customer Care Advisor

Michael Page (UK); Leeds; On-site; GBP 22,000 - 26,000; Full time

Job summary

A reputable recruitment agency seeks a Customer Care Advisor in Leeds. Ideal for those from hospitality or retail backgrounds looking to transition to office work. You will assist clients in the remortgage department while providing excellent support and guidance. The role offers a salary starting at £24,000 plus bonuses, full training, and a structured career path with hybrid working options.

Benefits

Monthly bonuses

Central location in Leeds

Excellent benefits

Fun and vibrant team

Regular socials and incentives

Qualifications

• Previous customer service experience from any background.
• Excellent communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist clients with remortgage transactions.
• Support caseload and provide excellent client service.
• Liaise with banks and third parties to resolve queries.

Skills

Customer service experience

Confident telephone manner

Ability to prioritise caseload

Passionate about helping customers

Good attention to detail

Team player

Job description

Overview

Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role? Do you want to join a business which will invest in you from day one, provide the best training and progression plan? Would you like to join a fun and vibrant team? Then please apply now we are looking for a Customer Care Advisor!

Responsibilities

• As a Customer Care Advisor you will be working within the remortgage department assisting clients with their transaction.
• You will be supporting with the caseload and will be forefront of the business for clients assisting with a range of queries providing excellent support and guidance.
• The role will be chasing up documents and details which are required you will be processing these accordingly and updating the case management system.
• There will be lots of liaising and handling queries from banks and third parties alongside working closely with other members of the business to provide a seamless process.
• If you are passionate about customer services enjoy working in a fast paced environment then we would love to hear from you!

Qualifications

• Previous customer service experience this could be from a range of backgrounds such as retail and hospitality
• A confident telephone manner with excellent communication skills
• Able to work in a fast paced environment and the ability to prioritise a high volume caseload
• Passionate about helping and supporting customers
• Good attention to detail and organisation
• An excellent team player

Offer and Benefits

• Salary of £24000+ monthly bonuses
• Reputable business within the Legal Sector
• Full training provided
• No experience required
• Structured career path in place for all employees
• Sponsorship of legal qualifications
• Central location in Leeds
• Excellent benefits
• Hybrid working
• No shift patterns or weekends
• Superb offices and facilities
• Fun and vibrant team
• Regular socials and incentives
• Immediate interview