Customer Relationship Manager

HealthJobs4U Ltd; Ferndown; On-site; GBP 25,000 - 35,000; Full time

Job summary

A care home provider is seeking a Customer Relationship Manager in Ferndown, UK. The role involves managing sales enquiries, networking to enhance home visibility, and engaging with potential residents. Ideal candidates should have a background in sales and exceptional communication skills. The position offers an attractive salary with performance-based commissions and career progression opportunities.

Benefits

Attractive salary and commission

Retail and leisure discounts

Wellbeing support services

Career development opportunities

Qualifications

• Proven sales and marketing experience, preferably in healthcare.
• Ability to analyze data using Salesforce or similar CRM.
• Confident user of Microsoft Office, especially Excel & PowerPoint.

Responsibilities

• Managing sales enquiries and improving conversion rates.
• Networking to raise the profile of the home.
• Supporting marketing activities.
• Engaging with residents and relatives for feedback.
• Actively generating leads and maintaining a contact database.

Skills

Sales experience

Data analysis skills

Interpersonal skills

Microsoft Office skills

Self-motivation

Tools

Salesforce

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Rewards Package

• Attritive salary, alongside a competitive commission structure


• Access to a range of retail and leisure discounts


• Access to a range of wellbeing support and Best Doctors Service


• Opportunity to develop within a hugely supportive team

Responsibilities

• Managing enquiries to improve the conversion rates and achieve occupancy targets


• Excellent communication skills


• Networking within the local community to raise the profile of the home and generate enquiries


• Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy


• Identifying opportunities to improve sales and marketing performance


• Represent Barchester and our state of the art home in a friendly and professional manner


• Responsible for all sales activity for the home


• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home


• Engage with residents and relatives to understand their experience and requirements


• Respond to sales enquiries


• Actively generate leads and identify local marketing opportunities


• Maintain a contacts database

Qualifications

• Have proven sales and marketing experience preferably in healthcare but not essential


• Have the ability to analyse data on Salesforce or similar CRM application


• Be self-motivated and target driven


• Have interpersonal and professional qualities


• Confident user of Microsoft Office (Excel/Powerpoint)


• Full UK driving licence

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.