Customer Service Agent

Harvey Beric Associates; Stretton; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading customer service provider in Stretton is seeking a Customer Service Agent for a 12-month contract. Responsibilities include processing orders, managing client accounts, and liaising with logistics. Ideal candidates will possess good attention to detail, IT proficiency, and strong communication skills. The role offers a flexible working arrangement, with 3 days in the office and 2 days at home after training.

Benefits

Flexible working arrangements

Comprehensive training program

Qualifications

• Experience working in customer service required.
• Confident in using IT systems like Excel and Outlook.
• Great team player with effective communication skills.

Responsibilities

• Process incoming orders through telephone and email.
• Proactively manage calls with product knowledge.
• Manage client accounts and liaise with logistics companies.
• Address delivery issues as they arise.

Skills

Attention to detail

Customer service experience

Effective communication

IT proficiency (Excel, Outlook)

Job description

Overview

Our client is a well-known company who provide excellent working conditions. They presently have a requirement in their Contact Centre for a Customer Service Agent to join their team on a 12 month contract.

Responsibilities

• The daily processing of incoming orders through telephone, email, etc.
• Being proactive on calls with good product knowledge and the ability to spot a sales opening
• General management of client accounts
• Liaison with carrier and logistics companies
• Addressing any delivery issues
• Ad hoc duties as may be required

Qualifications

• Demonstrate a high level of attention to detail and have experience of working in customer service.
• Confident in the use of IT including Excel, Outlook etc.
• Successful candidate will be a great team player with effective communication skills.

Benefits

Our client offers SMART working (3 days in the office per week and 2 at home), but only once full training has been completed and the individual is deemed competent.

If you feel you have the right skills and experience for this role, we would love for you to apply. However, if you do not hear back from us within 48 hours, kindly assume that you have been unsuccessful on this occasion. (agy)