Customer Service Representative

LJ Recruitment; Colchester; On-site; GBP 28,000; Full time

Job summary

A recruitment agency is seeking a Customer Service/Sales Support Representative for their Colchester office. The role involves inbound customer enquiries, order processing, and aftersales support in a focused team environment. Candidates should possess at least 2 years of experience in customer service, be confident in communication, and have a positive attitude. Benefits include a competitive salary of £28,000, a £500 yearly bonus, and 25 days holiday plus bank holidays.

Benefits

25 days holiday plus bank holidays

Free on-site parking

Friendly and collaborative working environment

Qualifications

• At least 2 years' experience in a customer service or office-based support role.
• Confident in speaking with customers over the phone and via email.
• Quick to learn product information and internal systems.

Responsibilities

• Responding to inbound phone calls and email enquiries from customers.
• Processing orders efficiently with attention to detail.
• Providing aftersales support to ensure customer satisfaction.
• Delivering professional and friendly service to every customer.
• Resolving issues and queries in a timely and helpful manner.
• Preparing, issuing, and following up on customer quotations.
• Liaising with internal teams to ensure a smooth customer journey.
• Maintaining accurate customer records.

Skills

Great communication skills

Positive attitude

Team player

Job description

Customer Service/Sales Support Representative
Colchester - Office-based, full-time (37.5 hours per week)
25 days holiday plus bank holidays
Free parking available
Salary: £28,000 per annum + potential £500 yearly bonus

About the Role

We're currently recruiting for a Customer Service Representative to join a well-established, fast-paced business with over 20 years of success in its industry. This is a customer-focused and order processing role, ideal for someone who enjoys helping people and ensuring a smooth end-to-end customer experience.

Your day-to-day responsibilities will centre around handling inbound enquiries, processing orders, and supporting customers through their buying journey. There are no outbound calls, cold calling, or lead generation required—this is a fully reactive customer support role.

About You

We're looking for someone with a positive attitude, great communication skills, and at least 2 years' experience in a similar customer service or office-based support role. You'll be a team player who's confident speaking with customers over the phone and via email, always aiming to deliver a high standard of service.

You'll also be quick to learn product information and internal systems so you can handle orders accurately and resolve queries promptly.

Key Responsibilities

• Responding to inbound phone calls and email enquiries from customers
• Processing orders efficiently with attention to detail
• Providing aftersales support to ensure customer satisfaction
• Delivering professional and friendly service to every customer
• Resolving issues and queries in a timely and helpful manner
• Preparing, issuing, and following up on customer quotations
• Liaising with internal teams to ensure a smooth customer journey
• Maintaining accurate customer records

What's in It for You

• A stable, office-based full-time role in a supportive team
• Competitive salary of £28,000 plus up to £500 annual bonus
• 25 days holiday plus all bank holidays
• Free on-site parking
• A friendly and collaborative working environment

Interested?

If you're looking for a role where customer care comes first and you enjoy working in a team environment, click apply now.