Customer Service Specialist

Michael Page; Leeds; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A reputable organisation in Leeds is seeking a passionate Customer Service Specialist to join their team on a permanent basis. The role involves providing exceptional support to clients, resolving queries, and collaborating with team members to enhance the customer experience. Ideal candidates will have previous customer service experience, excellent communication skills, and a commitment to meeting targets. The position offers a salary of £24,000 plus monthly bonuses, comprehensive training, and a hybrid working model.

Benefits

Monthly bonuses

Full training and support

Competitive benefits package

Excellent progression opportunities

Qualifications

• Previous customer service experience from a variety of sectors.
• Confident telephone manner and excellent communication skills.
• Ability to work in a fast-paced environment towards targets.

Responsibilities

• Provide support to clients, handle and resolve queries.
• Correspond with customers via different communication channels.
• Collaborate with team members to ensure a seamless customer journey.

Skills

Customer service experience

Excellent communication

Ability to work towards targets

Attention to detail

Team player

Job description

Overview

Michael Page have partnered with a reputable organisation in Leeds to appoint a Customer Service Specialist on a permanent basis to start ASAP. This is an exceptional time to join the company, as they are going through a significant growth period with exciting plans for 2025. If you are passionate about helping and supporting customers, please apply now.

Responsibilities

• Provide support to the existing client base, handle and resolve queries, deliver an outstanding service and ensure call targets are achieved.


• Correspond with customers via telephone, email and webchat; keep the database up to date and perform administrative duties as required.


• Collaborate with other members of the business and external organisations to provide a seamless customer journey.

Profile

• Previous customer service experience (could be from a variety of sectors)


• Excellent communication and a confident telephone manner


• Able to work towards targets and in a fast-paced environment


• Keen eye for detail and good organisation skills


• An excellent team player

Job Offer

• Salary of £24,000 plus monthly bonuses


• Reputable and progressive organisation with experts in their industry


• Full training provided and excellent support


• Fantastic progression and development opportunities


• Competitive benefits package


• Hybrid working


• Central location in Leeds


• Superb offices and facilities


• Collaborative team and excellent working culture


• Monday to Friday 9:00am–5:30pm


• Immediate interview and start