Customer Service Assistant

Burton Bolton & Rose Recruitment Services Ltd; Elstree; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment agency in Elstree is seeking a Customer Service Assistant to manage client interactions and job allocations. The role involves setting up jobs, tracking progress, and generating reports. Ideal for organized individuals eager to contribute to a progressive team.

Responsibilities

• Liaising extensively with clients on the telephone and taking details of jobs.
• Setting up new jobs on computer system and allocating work to Engineers.
• Informing clients when jobs are scheduled for completion.

Job description

Overview

A Customer Service Assistant is required by this highly established, progressive organisation that thrives on providing the best service possible to clients.

Responsibilities

Some of your duties will include:

• Liaising extensively with clients on the telephone and taking details of jobs to be completed
• Setting up new jobs on computer system and allocating work to team of field based Engineers
• Informing clients when jobs are scheduled to be completed and tracking progress on computer system
• Producing and delivering job performance reports to the management team on a weekly basis
• Collating Engineers timesheets on a weekly basis, costing work completed and raising client sales invoices
• Maintaining computerised client database records and updating details held when necessary