Hybrid Customer Support Specialist - Events & Ticketing

Skiddle Ltd; Preston; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading event management company is seeking a Customer Support Representative for its Preston location. The successful candidate will handle ticketing queries from customers and event organisers, ensuring a high level of service. Responsibilities include managing inbound queries, maintaining professionalism, and contributing to team goals. Ideal applicants will have customer service experience and an interest in the events industry. Benefits include health insurance, extensive holiday entitlement, and a friendly working environment.

Benefits

Health insurance after 12 months

25 days holiday increasing to 30

Performance-based compensation

Pension scheme

Free parking

Qualifications

• Previous experience in customer-focused roles is essential.
• Confident telephone manner is required.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Handle incoming ticketing queries across various channels.
• Manage queries through the support platform (Intercom).
• Maintain a high level of professionalism with customers.

Skills

Customer service experience

Strong communication skills

Ability to manage multiple queries

Knowledge of event industry

Tools

Intercom

Job description

A leading event management company is seeking a Customer Support Representative for its Preston location. The successful candidate will handle ticketing queries from customers and event organisers, ensuring a high level of service. Responsibilities include managing inbound queries, maintaining professionalism, and contributing to team goals. Ideal applicants will have customer service experience and an interest in the events industry. Benefits include health insurance, extensive holiday entitlement, and a friendly working environment.