Customer Consultant

Virgin Money; Barnsley; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading UK banking institution located in Barnsley is seeking a Customer Consultant to join their team. Your duties will include welcoming customers, assisting with digital banking services, and resolving queries. We’re looking for individuals with a passion for customer service and a keen interest in technology. This full-time role offers a salary between £23,500 and £25,000, along with excellent benefits such as generous holidays and family leave, allowing you to make a meaningful contribution to the community.

Benefits

Generous holidays – 38.5 days annual leave

Up to five extra paid wellbeing days

20 weeks paid family leave

Market-leading pension

Free private medical cover

Flexible benefits from day one

Qualifications

• Experience or passion for customer service.
• Curiosity to seek best solutions for customers.
• Ability to engage and build rapport.
• Flexible and positive working approach.
• Enthusiasm to achieve collective goals.
• Interest in digital technologies.

Responsibilities

• Welcome customers to the Branch.
• Educate customers on digital services.
• Resolve customer banking queries.
• Understand customer needs and provide solutions.
• Collaborate with colleagues for expert advice.
• Promote Virgin Money in the local community.

Skills

Customer service experience

Communication skills

Digital literacy

Team collaboration

Tools

Microsoft Office

Job description

Business Unit

Branch Network

Salary Range

23500 - 25000 per annum DOE Benefits

Location

Barnsley

Contract Type

Permanent 35 Hours - Full Time

Our Team

Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play delivering a heartfelt service to our customers daily. Our fabulous Barnsley branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone then this opportunity could be what youre looking for!

What you’ll be doing

• Welcoming our lovely customers to the Branch.
• Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
• Resolving any queries customers may have with their banking.
• Having great conversations to understand customer needs and desires, then using your knowledge of our products and services to find the best solution.
• Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone.
• You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community.

We need you to have

• Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers.
• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
• Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
• A flexible and positive working approach to suit customer needs and business demands.
• Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
• A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news.
• Bonus (not essential): Some financial services experience.
• Knowledge of banking products.
• Working knowledge of Microsoft Office applications.

Red Hot Rewards

• Generous holidays – 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid wellbeing days per year.
• 20 weeks paid gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments and critical illness.
• No waiting period – enjoy these benefits from day one.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group together we’re the UK’s first full‑service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative customer obsessed and fun‑filled career journey. Embrace the weekdays enjoy fantastic perks and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full‑service banking provider.

Be yourself at Virgin Money

At Virgin Money we celebrate everyone. We have fun think big and relentlessly include each other all in pursuit of our purpose : Banking but fairer, more rewarding and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute speak up and be heard.

As a Disability Confident Leader we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application contact our Talent Acquisition team.

Please note: If we receive a high volume of eligible applications we may need to prioritise candidates whose skills and experience most closely align with the role while still ensuring fair and equitable consideration for all applicants.

Now the legal bit

Although some of our roles allow you to be based anywhere in the UK we need you to confirm you have the right to work in the UK. If you’re successful in securing a role with us there are some checks you need to complete before starting. These include credit and criminal record checks and three years worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime it requires enhanced pre‑employment checks, well ask for six years of regulatory references and once in the role you’ll be subject to periodic employment checks.

Key Skills

• Bidding
• Business Solutions
• ABAP
• Business Operations
• Business Sales
• Corporate Marketing

If we’re lucky to receive a lot of interest we may close the advert early. Please ensure to submit your applications as soon as possible.