BMV Customer Service Representative 2

City of Bloomington, Indiana; Bedford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A government agency in Indiana seeks a Customer Service Representative II to administer driving exams and assist with vehicle registrations. This role requires a high school diploma and customer service experience. Competitive salary starting at $31,668 annually, alongside a robust benefits package including medical, retirement plans, and education reimbursement. The position necessitates compliance with state driving laws and entails evaluating customer knowledge in a fast-paced environment.

Benefits

Three medical plan options

Wellness Rewards Program

Education Reimbursement Program

Group life insurance

Public Service Loan Forgiveness eligibility

Qualifications

• Must be 21 years of age or older.
• Possess a valid driver's license for at least the preceding 12 month period.
• Ability to travel up to 20 percent of the time to branch locations.
• Ability to relate tactfully and decisively to various situations.
• Knowledge of operations of all types of motor vehicles.

Responsibilities

• Administer skills tests and evaluate driving skills.
• Assist customers with vehicle titles and registration needs.
• Maintain compliance with all relevant laws.
• Attend training classes as required.
• Maintain privacy of customer records.

Skills

Customer service experience

Communication skills

Ability to process cash and card transactions

Critical thinking

Familiarity with Indiana driving laws

Education

High school diploma or equivalent

Job description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state offering a range of opportunities across 60 agencies. At the state you'll find competitive compensation a robust benefits package and a commitment to work-life balance. Most importantly you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV)

The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees.

The BMV's mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

• Invest in our employees
• Engage our customers
• Provide sustainable systems
• Embrace product innovation

Role Overview

Customer Service Representatives II administer and evaluate driving exams and assist customers with titles and registrations. You will calmly and patiently evaluate customers' knowledge and ability to adhere to traffic laws. When you are not facilitating these exams you will be at the front line processing transactions for customers.

Branch Hours

• Sunday: Closed
• Monday: Closed
• Tuesday: 9:00 am - 6:30 pm
• Wednesday: 9:00 am - 5:00 pm
• Thursday: 9:00 am - 5:00 pm
• Friday: 9:00 am - 5:00 pm
• Saturday: 9:00 am - 12:30 pm

Salary

The salary for this position traditionally starts at $31,668 annually ($16.24 per hour) but may be commensurate with education and experience.

A Day in the Life

The essential functions of this role are:

• Administer skills tests and evaluate driving skills.
• Assist customers with vehicle and watercraft titles and registration needs.
• Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
• Attend training classes and/or take certification tests as required.
• Maintain privacy of customer and all related records.
• Substitute for Customer Service Representatives as needed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success

• High school diploma or equivalent.
• Must be 21 years of age or older.
• Must possess a valid driver's license for at least the preceding 12 month period.
• Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
• Customer service experience.
• Ability to relate tactfully but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
• Must be familiar with the operations of all types of motor vehicles.
• Working knowledge of Indiana driving laws.
• Top‑notch communication skills.
• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities / Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
• Health savings account which includes bi‑weekly state contribution.
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
• Two (2) fully‑funded pension plan options.
• A robust comprehensive program of leave policies covering a variety of employee needs including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers; up to 15 hours of paid community service leave; combined 180 hours of paid vacation, personal and sick leave time off; 12 paid holidays (14 in election years).
• Education Reimbursement Program.
• Group life insurance.
• Referral Bonus program.
• Employee assistance program that allows for covered behavioral health visits.
• Qualified employer for the Public Service Loan Forgiveness Program.
• Free parking for most positions.
• Free LinkedIn Learning access.

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application you can request assistance by contacting the Indiana State Personnel Department at .

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking.

Employment Type

Hourly

Vacancy

1