Debt Customer Service Advisor

Michael Page Legal; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable consulting firm in Leeds is looking for a Debt Customer Service Advisor. The role involves consultative conversations to assist businesses with arrears, setting up payment plans, and providing excellent support. Candidates should have prior customer service experience and strong communication skills, and be able to thrive in a busy environment. The position offers a salary of £27,000 plus a £4,000 bonus, full training, and excellent career progression opportunities.

Benefits

£4,000 bonus

Full training provided

Free parking

Fantastic benefits

Qualifications

• Previous customer service/contact centre experience required.
• Excellent communication skills and a confident telephone manner.
• Ability to work in a busy volume environment.

Responsibilities

• Consult with businesses to support arrears recovery.
• Take payments and set up suitable payment plans.
• Correspond with customers mainly over the telephone.

Skills

Customer service experience

Excellent communication skills

Ability to prioritize workload

Resilience

Job description

Client Details

Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector!

This would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes!

If you are driven and passionate about customer services please apply now!

Description

As a Debt Customer Service Advisor you will be having consultative conversations with businesses to enable to help and support with any arrears they have in place.

You will be taking payments and setting up suitable payment plans providing excellent support and guidance and ensure recovery targets and service level agreements are met.

The role will be corresponding with customers mainly over the telephone there will be emails too alongside administrative duties and as the role progresses will be involved with other responsibilities within the team.

The position will also be supporting the off shore team with any customer service queries making sure they are resolved as soon as possible for the client.

Profile

• Previous customer service/contact centre experience
• Excellent communication skills and a confident telephone manner
• Able to work in a busy volume environment
• The ability to prioritise your workload and excellent organisation
• Thrive working in a team and also independently
• Resilience and an excellent problem solver
• Driven and passionate about customer experience and delivering the best service

Job Offer

Salary of £27000+ £4000 bonus per year paid quarterly+ growing team exciting time to join the business+ full training provided+ excellent progression and development+ central location in Leeds+ free parking+ fantastic benefits+ 9am-5pm Monday to Friday+ superb offices+ excellent team and culture+ immediate interview