Swedish Speaking Customer Service Advisor

Think Specialist Recruitment; Watford; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A multi-award winning company in Watford is seeking a Swedish speaking Customer Service Advisor to join their team. This hybrid role involves supporting customers with technical queries and managing a shared inbox, while being able to commute to the office twice a week. The position offers fantastic benefits including 30 days of annual leave, private healthcare, and a generous bonus. Ideal candidates should have customer service experience and the right to work in the UK.

Benefits

30 days of annual leave

Working from anywhere for 4 weeks a year

Private healthcare

Generous annual bonus

Free on-site parking

Qualifications

• Experience within a customer service role.
• Full rights to work in the UK (no sponsorship available).
• Able to commute to Watford 2 days per week.

Responsibilities

• Support customers with technical queries.
• Manage a shared inbox.
• Run daily product reports for senior leadership.

Skills

Fluent in Swedish

Fluent in English

Warm, friendly telephone manner

Attention to detail

Job description

We are looking for a Swedish speaking Customer Service Advisor to join a multi‑award winning company at their Head Office in Watford. The company are looking for someone who is fluent in Swedish to join their team.

This is a Monday - Friday position with no weekends or unsocial hours!

The company offer fantastic benefits which include working from anywhere in the world for 4 weeks a year, 30 days of annual leave PLUS bank holidays, private healthcare and a generous annual bonus.

As a Customer Service Advisor, you will be working with a team of people to respond to queries from existing customers to diagnose issues and provide additional support.

Their modern, spacious offices are based near the Metropolitan line, and have free on-site parking, making it convenient for all commuters.

Working Hours: Monday - Friday - 08:30- 17:00

Hybrid working (2 days in the Watford office and 3 days from home).

You MUST have rights to work in the UK - no sponsorships are available for this role.

Main duties to include:

• Supporting customers with technical queries
• Managing a shared inbox
• Running daily product reports and sharing with the senior leadership team
• Organising item collections, returns and sending out replacements
• Develop product knowledge and share with customers
• Consistently providing an empathetic level of customer service

Candidate requirements:

• Fluent in Swedish and English
• Able to commute to Watford 2 days per week
• Experience within a customer service role
• Full rights to work in the UK (we cannot provide sponsorship)
• Warm, friendly, calm and professional telephone manner
• Attention to detail
• Able to commute to Watford

Please note, you must have rights to work in the UK to be shortlisted for the position.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT