Customer Care Advisor jobs in USA

Join Us as a Sales Advisor at ProCook!

Are you passionate about cooking and enjoy helping others? ProCook is seeking dedicated Sales Advisors to be part of our dynamic team! In this role, you will provide expert assistance to customers, guiding them to find the best kitchen products to suit their needs.

Your Role:

As a Sales Advisor, you will be responsible for creating a welcoming environment for our customers, showcasing our extensive range of kitchenware, and ensuring a positive shopping experience. Your enthusiasm and knowledge will contribute to driving sales and delighting customers.

This is a part-time 12hrs/week position in our Cheshire store.

• Welcome customers warmly and assist them in finding products.
• Provide detailed knowledge about our products and promotions.
• Process sales transactions and manage returns with professionalism.
• Maintain store standards by keeping displays and stock organized.
• Collaborate with team members to achieve sales goals.
• Engage customers with demonstrations and culinary tips.

• Greet customers and make them feel at home.
• Encourage customers to explore our product range.
• Handle transactions efficiently and accurately.
• Ensure the store is tidy and visually appealing.
• Collect feedback to improve customer satisfaction.
• Assist in inventory management and restocking when necessary.

What We Are Looking For:

• Experience in retail or customer service is preferred.
• Strong communication and interpersonal skills.
• A genuine passion for kitchenware and cooking.
• Ability to work effectively in a team environment.
• Highly organized with a focus on customer satisfaction.
• Flexibility to work various shifts, including weekends.
• Comfortable with technology and use of POS systems.

Why You’ll Love Working at ProCook:

• Salary is £12.60 per hour.
• Real living wage employer.
• A delightful welcome bag awaits you, filled with our fantastic products for you to explore.
• Quarterly Bonus based on sales targets.
• Be part of a fast-growing company.
• Join a friendly, close-knit team.
• Enhanced Maternity, Paternity and Adoption Leave.
• Generous colleague discount - 40% + 5 friends and family discount cards of 30%.
• 2 x Annual paid volunteering days.
• Employee Assistance Programme.
• Friends and Family Referral Scheme
• 33 Days Annual Leave (including bank holidays) + Earn more holidays as you grow with us.
• Learning & Development opportunities.

We Welcome Everyone:

ProCook is an equal-opportunity employer. We believe diverse teams are the best teams, so we encourage applications from all backgrounds.

If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do.

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.

Join us in our mission to make every kitchen a ProCook kitchen. Apply now and let’s create something extraordinary together!