Life & Pensions Customer Advisor - Hybrid (Glasgow)

Capita plc; Peacehaven; Hybrid; GBP 26,000; Full time

Job summary

A leading service provider is seeking Customer Service Advisors to join their vibrant team on a full-time 12-month contract based in Glasgow. The role involves assisting customers with queries related to their life and pensions accounts via inbound calls. Successful candidates will have previous customer service experience, strong communication skills, and a passion for helping others. The position offers a competitive salary and hybrid working arrangements after an initial training period in the office.

Benefits

Company matched pension

Life assurance

23 days holiday

Voluntary benefits

Employee Network Groups

Qualifications

• Previous experience in a customer service role or similar customer focused role.
• Passion for helping people and delivering excellent customer experience.
• Confident communicator with a professional and friendly manner.

Responsibilities

• Answer inbound calls from customers regarding their life and pension policy.
• Complete administration work from the call within service standards.
• Ensure customer records are accurately maintained.

Skills

Customer service experience

Literacy and numerical skills (GCSE grade C)

Effective communication

Listening skills

Problem solving

Attention to detail

Reliability

Education

GCSE English and Maths (or equivalent)

Job description

A leading service provider is seeking Customer Service Advisors to join their vibrant team on a full-time 12-month contract based in Glasgow. The role involves assisting customers with queries related to their life and pensions accounts via inbound calls. Successful candidates will have previous customer service experience, strong communication skills, and a passion for helping others. The position offers a competitive salary and hybrid working arrangements after an initial training period in the office.