Customer Care Advisor jobs in United Kingdom

The Inside Sales Account Manager owns the full sales cycle for assigned accounts. Executes consultative selling, manages pipeline forecasts, and drives customer retention and growth. All done through remote collaboration using digital tools. Some travel will be required to meet larger customers, although the expectation is this role will be 95% based in our Manchester's office.

Responsibilities: Lead pipeline hygiene for your portfolio; forecast with evidence and improve conversion by stage. Engage multiple stakeholders and link proposals to measurable business outcomes. Run post-mortems on wins / losses and translate insights into updated account plans. Identify internal bottlenecks; propose process / tool changes to improve cycle time and experience. Coach peers on discovery quality, objection handling and effective CRM notes. Protect price integrity; propose deal structures that balance growth with delivery risk. Provide clear, data-backed storylines for monthly reviews and planning sessions. Coordinate cross‑functional inputs to deliver on time, on scope and on value.

• Proven ability to manage pipelines effectively, forecast accurately, and drive conversion across stages.
• Skilled in consultative selling, engaging multiple stakeholders, and linking proposals to measurable business outcomes.
• Experience in conducting win / loss reviews and translating insights into actionable account development plans.
• Discipline in CRM usage and sales process management, with a structured approach to opportunity oversight.

• Strong communication and negotiation skills, with expertise in objection handling and value-based influence.
• Business acumen and market insight, balancing growth ambitions with delivery risk and price integrity.
• Resilient and self‑managed, able to support peers, juggle priorities, and deliver results under pressure.

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world – creating lasting impact for everyone. We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Transport.

Industrial Automation creates solutions for our customers which enable smarter, safer, more productive and sustainable factories, production lines and warehouse operations. Our pneumatic and electric motion systems help machine builders and end users around the world automate and optimise manufacturing and warehousing processes. We employ approximately 10,000 people in over 50 countries around the world.

Equal Opportunity Statement: IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.