Client Success Manager (Conferences & Events)

Climate Action; City of Westminster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A mission-led sustainability organization in the City of Westminster is seeking a skilled professional for account management. You'll communicate with partners for satisfaction and smooth operations, manage deliverables, and collaborate closely with various teams, ensuring high standards and client retention. Ideal candidates have four years in a similar role, possess excellent communication skills, and have a passion for sustainability. This role offers a hybrid working model with benefits and potential for career growth.

Benefits

23 days annual leave plus bank holidays

10 flexible remote working days after probation

Generous bonus scheme

Ethical pension plan

Wellbeing benefits like yoga and meditation

Ability to bring pets to work

Qualifications

• Minimum of four years of experience in account management, operations, or sales.
• Experience with commercial conference or exhibition organizers is desirable.
• Ability to manage various stakeholders effectively.

Responsibilities

• Account management for key clients to ensure client satisfaction.
• Conduct onboarding calls with partners.
• Create and maintain campaign trackers outlining deliverables.

Skills

Account management experience

Proficient CRM skills

Excellent communication skills

Interest in sustainability

Job description

We are looking for a dynamic team member to support the account management of our partnerships. A key part of this role will involve liaising with partners to ensure expectations are managed and deliverables are completed to a high standard. The successful candidate will enjoy and be confident in communicating and engaging with people over the telephone. Excellent communications skills are required along with an interest in climate change and sustainable innovation would also be a major advantage. You will work closely with conference producers, marketing, sales and operations departments ensuring that the events are a success, the target audience is delivered, and our partners' expectations are met. This is an excellent opportunity to gain valuable hands‑on experience from working on a number of high‑profile international events attended by senior representatives of regional governments, UN agencies, international and regional NGOs, investors and donors, research institutes and solution providers.

Responsibilities

• Account management for key clients to ensure client satisfaction and retention
• Conduct onboarding calls with partners
• Create and maintain campaign trackers, outlining deliverables and deadlines
• Create and update key resources and collateral for partners including media packs, tracking links
• Liaise with partners to ensure they are meeting their contractual obligations
• Work collaboratively with internal departments to deliver outstanding client satisfaction
• Create partnership agreements for flagship events – based on templates
• Maintain accurate records of client contact details and engagement
• Collate and distribute inbound leads

Qualifications

• We are seeking an individual who has a minimum of four years within their career history of duties and responsibilities in an account management, operations, or sales department with a commercial conference or exhibition organizer.
• Passion for sustainability (desirable but not essential)
• Proficient CRM skills
• Immediate / ASAP start – please indicate your notice / availability

Benefits

• 23 days annual leave plus bank holidays
• 10 additional flexible remote working dates after probation
• Hybrid working arrangement between our WeWork offices in Victoria and remote with three days working in our office weekly
• Generous and achievable bonus scheme
• Ethical pension plan with the Peoples Pension
• WeWork wellbeing benefits such as yoga sessions and meditation
• Barista, community bar, table tennis, showers, and ability to bring your pet to work
• Benenden Health Scheme
• Opportunity to work with globally recognised sustainability and climate leaders
• Join a rapidly growing, mission‑led company, making a positive impact on our planet