Contact Centre Sales Adviser

Lifestylefree Sky Tv; Calder Bank; Hybrid; GBP 26,000; Full time

Job summary

A leading media and entertainment brand invites you to join their Glasgow contact centre as a customer support agent. You will handle inbound calls, engage with customers to address their needs, and work in a target-based environment. The role offers a competitive salary, hybrid working after training, and comprehensive training programs to support your development. Ideal candidates will have a results-oriented attitude, excellent rapport-building skills, and a passion for customer service. Enjoy additional perks such as healthcare, gym discounts, and free Sky products.

Benefits

Free Sky TV

Discounted broadband

Private healthcare

Cycle-to-work scheme

Annual Sharesave scheme

Qualifications

• Strong enthusiasm for sales.
• Exceptional rapport-building skills.
• Ability to identify customer needs.
• Creative problem-solving skills.

Responsibilities

• Handle inbound calls from customers about their Sky subscriptions.
• Build connections and understand customer needs.
• Meet performance targets.

Skills

Results-oriented attitude

Rapport-building skills

Problem-solving skills

Enthusiasm for sales

Customer need identification

Job description

Want to do the best work of your life? With 24 million customers in 6 countries, Sky – Europe's leading media and entertainment brand – invites you to join our Glasgow contact centre. Start date: 26th January 2026. Salary: £25,120 per annum, with the opportunity to earn an extra £4,900 on average by achieving targets.

Location: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU. Hours: 37.5 hours per week (4‑5 days, 8:30 am – 8 pm, including evenings and weekends). Hybrid working pattern after training – work from office and home for part of the week.

What you’ll do

Handle inbound calls from customers considering cancelling or modifying their Sky subscription. Build strong connections through engaging conversations, understand their needs, address any concerns and ensure they are offered the most suitable package. Work in a target‑based environment and meet performance targets. You may work up to 5 extra hours per week (maximum 10 times per year) and bank this time for extra time off.

Training and Development

Sky’s 7‑week training programme fully prepares new starts: classroom sessions on Monday to Friday (9 am – 5 pm), followed by live call practice in our Academy under a Role Model’s guidance. No holidays are accepted during training.

What you’ll bring

• Results‑oriented attitude with a strong enthusiasm for sales
• Exceptional rapport‑building and people‑connection skills
• Ability to identify and address customer needs
• Creative problem‑solving skills
• Eagerness to acquire new skills and knowledge

Benefits

• Free Sky TV, discounted broadband, Sky Glass and mobile
• Cashback and discounts across hundreds of retailers
• Discounts on Sky products for friends and family
• Private healthcare, Digital GP via Aviva, dental and other options
• Subsidised onsite gym and discounts on external gyms
• Cycle‑to‑work scheme
• Sky pension plan and Life Assurance
• Annual Sharesave scheme and long‑service awards

Where you’ll work

Our Glasgow contact centre is on Alexandra Parade – easily accessible with excellent transport links. Onsite you’ll have a subsidised canteen, chill‑out area with Sky Q, table tennis, pool tables and an Xbox plus free tea and coffee.

Inclusion

We focus on who you are and the potential you bring, not just CVs. A unique assessment process with questions and a video round ensures a fair process. If you need adjustments, let our Recruitment Team know via the support button at the start of your application.

Apply

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. Search #LifeAtSky on social media for more.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. Depending on the role and any convictions, we may withdraw the offer.