Customer Care Advisor jobs in Großbritannien

BoMont Group, headquartered in Birmingham, Alabama, is a full-service property & casualty insurance brokerage and consulting firm specializing in commercial insurance, risk management, claims management, and loss control. We help organizations transform risk management into a competitive advantage by focusing on individual account underwriting and leveraging each clients unique risk profile to maximize their investment. At BoMont Group, we are committed to delivering superior client experiences and building long-term partnerships rooted in trust and results.

We are seeking a skilled and client-focused Commercial P&C Account Manager to join our growing team. In this role, you will serve as the primary point of contact for a portfolio of commercial property & casualty insurance clients, ensuring their needs are met through proactive service, strategic account management, and effective collaboration with carrier partners. This is an exciting opportunity to play a key role in our organization while advancing your career in a dynamic, supportive environment.

• Serve as the primary liaison for a portfolio of commercial insurance clients.
• Build and maintain strong client relationships through responsive communication, strategic account reviews, and consistent follow-up.
• Analyze client exposures and provide recommendations for appropriate coverage and risk management strategies.
• Coordinate preparation and delivery of renewal proposals, quotes, binders, certificates, and endorsements.
• Manage complex policy servicing, including mid-term changes, claims follow-up, and audits.
• Make necessary account updates in the agency management software to ensure accurate billing and accounting records.
• Ensure timely and accurate issuance of policies, certificates, and other documentation.
• Identify opportunities for growth within existing accounts and collaborate with producers on new business development.
• Maintain compliance with agency procedures, carrier guidelines, and regulatory requirements.

• 13 years of experience in commercial insurance account management.
• Active Property & Casualty Insurance License (required).
• Proficiency with Applied Epic agency management software.
• Experience managing clients within the transportation industry.
• Excellent communication and interpersonal skills, with the ability to foster trust and rapport with clients and colleagues.
• Strong analytical and problem-solving skills with the ability to identify trends and opportunities.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a strong focus on billing accuracy, policy documentation, and maintaining precise account records.

• Autonomy & Flexibility: Work independently while collaborating with a supportive team.
• Balanced Compensation: Competitive pay that grows with performance and contributions.
• Benefits Package: Health and wellness benefits designed to support your needs.
• Career Growth: Opportunities to expand your skills and take on new challenges as the firm grows.
• Great Culture: Be part of an approachable, collaborative, and genuinely friendly workplace where people enjoy working together.

Birmingham, AL, offers a vibrant community with a blend of Southern charm and modern amenities. The city boasts a beautiful landscape, award-winning dining, and thriving arts and cultural scene, making it an exciting place to live and work. With a growing economy and friendly neighborhoods, Birmingham is an ideal location for career growth and family life.