Account Manager

Elis; Wednesbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading service provider in the UK is seeking a Customer Account Manager to oversee account retention and growth. The role involves developing customer account plans, analyzing past complaints, and implementing actions to enhance customer satisfaction. By building strong relationships, you will drive the strategy aligned with the company’s objectives while ensuring exceptional service delivery. Candidates should demonstrate strong customer management skills with a focus on strategic growth opportunities.

Qualifications

• Strong ability in customer management.
• Excellent analytical skills for business data.
• Proven experience in account growth strategies.

Responsibilities

• Manage customer accounts focused on retention.
• Analyze complaints and implement corrective actions.
• Identify growth opportunities within existing accounts.

Job description

About a career with Elis

Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way.

Your Mission at Elis

• The effective management of a portfolio of accounts with a principle aim of customer retention.
• Analyse lost business / complaint management data and implement appropriate action.
• Explore cross selling opportunities where appropriate.
• Develop Customer Account Plans to identify and review future risks and opportunities
• Ensure the Company's growth targets for the customer portfolio are achieved.
• Select and implement the best approach to win the growth opportunity.

We are looking to hire a Customer Account Manager who will have overall responsibility for retention and development (growth) of existing customer portfolio by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios.

Think like the customer and act as the voice of the customer internally while driving the business position.