UK Customer Experience Specialist – Debt Solutions

Medium; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A financial technology company in the UK is looking for a Customer Experience Specialist to enhance customer interactions that lead to financial fitness. You will assist customers in resolving overdue accounts using excellent communication skills. This role requires adaptability, strong problem-solving abilities, and a background in multi-channel communication. Join a team where you can make a positive impact on debt recovery and help customers achieve financial freedom. Salary ranges from £25,000 to £30,000.

Qualifications

• Experience in a multi-communication contact center.
• Strong self-motivation and resourcefulness.
• Proven ability to manage multiple customer interactions simultaneously.

Responsibilities

• Leverage exceptional written communication skills to negotiate and interact with customers.
• Handle inbound customer communications through various channels.
• Assist customers in creating repayment plans.

Skills

Exceptional written communication skills

Problem-solving

Critical-thinking

Self-motivation

Resourcefulness

Multi-tasking

High proficiency with web-based tools

Job description

A financial technology company in the UK is looking for a Customer Experience Specialist to enhance customer interactions that lead to financial fitness. You will assist customers in resolving overdue accounts using excellent communication skills. This role requires adaptability, strong problem-solving abilities, and a background in multi-channel communication. Join a team where you can make a positive impact on debt recovery and help customers achieve financial freedom. Salary ranges from £25,000 to £30,000.