Contact Center Manager jobs in United Kingdom

Influence Client Partner Large FMCG Drinks brand

Department: PR & Influence
Location: London
Contract type: Fixed-Term (12 months)
Full Time/Part time: Full Time
Reporting into: Global Director

As a Client Partner for Influence, you are the senior-most steward of the agency's largest and most strategic client relationships. Your primary focus is to move beyond service delivery and become deeply embedded as a trusted strategic partner to the client's business and its C-suite leadership.You will be responsible for the long-term health and growth of the client relationship, orchestrating Ogilvy's full suite of capabilities—from PR and Influence to advertising and consulting—to solve their most complex business challenges. You will take a helicopter view of the account, identifying future opportunities and risks while holding ultimate accountability for client satisfaction, commercial success, and the delivery of transformative, award-winning work.

• C-Suite Client Partnership:Build, maintain, and deepen relationships with senior-most client stakeholders, establishing yourself as their indispensable strategic advisor on all matters of brand, reputation, and influence.
• Strategic Account Growth:Drive the overarching strategic plan for the client, identifying and converting significant opportunities for organic growth that deliver value to the client and increase agency revenue.
• Integrated Leadership:Act as the central point of integration, seamlessly connecting Influence with PR, creative, strategy, and other agency crafts to deliver holistic, multi-channel solutions to the client's business problems.
• Commercial Accountability:Hold ultimate accountability for the financial health of your client portfolio, including annual forecasting, profitability, contract negotiations, and overall commercial stewardship.
• Team & Craft Excellence:Lead and inspire the integrated account team by example. Ensure the highest standards of creativity, strategic thinking, and executional excellence are consistently met, delegating effectively to senior leads.
• Strategic Counsel & Foresight:Proactively guide clients through the evolving market landscape, providing a forward-looking perspective on risks, opportunities, and innovations that will protect and grow their business.
• Communication & Collaboration:Articulates a compelling strategic vision for the client's business growth. Fosters partnership at the C-suite level and orchestrates seamless collaboration between diverse agency capabilities to deliver a unified client experience.
• Organisation & Resource Management:Architects the cross-functional team and resource model required to service a major client relationship. Oversees the account's commercial health, ensuring strategic resource allocation drives both client success and agency profitability.
• Responsibility & Accountability:Holds ultimate accountability for the success of the client partnership, from commercial performance to creative excellence. Empowers account directors to lead their workstreams while serving as the key point of contact between client C-suite and agency executive leadership.
• Problem Solving & Decision Making:Acts as the senior strategic advisor on the client's most complex business challenges. Makes decisive, high-stakes judgements to protect the long-term health of the partnership and navigate market complexities.
• Growth & Development:Champions a culture of excellence and growth for the account team. Mentors senior talent to become future client leaders and focuses on developing strategic skills that directly contribute to the growth of the client's business.
• Ogilvy Values & Behaviours:Shapes a culture across the account team where the agency's values are lived and celebrated. Ensures inclusivity, fairness, and psychological safety, acting as the ultimate role model for the partnership.

• Proven experience in a senior client leadership role (e.g., Business Director) with a track record of managing and growing multi-million-pound accounts.
• An existing reputation as a trusted advisor to C-suite level clients.
• Significant expertise in PR, Influence and Social, with a strong ability to lead integrated teams and strategies.
• Exceptional commercial acumen, with proven experience in financial forecasting, contract negotiation, and driving account profitability.
• Strong strategic thinking skills, with the ability to take a helicopter view of accounts, identify long-term opportunities, and define a clear path to success for the client's business.
• Collaborative mindset with the ability to identify and create opportunities to collaborate with clients and within the agency, leveraging a strong knowledge of the agency's full range of capabilities.
• Integrity and a passion for championing diverse thinking and building inclusive, high-performing teams.

• 25 days annual leave + 1 Volunteer Day
• Enhanced Maternity, Adoption and Shared Parental Leave
• Flexible Working Model with core working hours: 10am – 4pm
• Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests.
• Season Ticket Loan and Cycle to Work Scheme
• Life Assurance

Our ambition is to attract the very best diverse talent to Ogilvy, and to be the employer of choice in the UK. We want everyone to feel welcome when they join us, and once they’re here, for them to want to stay with us, grow their career, and to feel they belong with us.

We are an equal opportunity employer and we’re committed to creating an inclusive, welcoming environment for everyone who wants to work at Ogilvy. For us, diversity, equity and inclusion is integrated into everything that we do. We believe that for creativity to flourish, everything about how we work must have diversity at its core. Your race, colour, ethnic, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability, have no bearing on our hiring decisions, but we encourage everyone to feel free to express their true selves in an environment we are consistently striving to make as inclusive as possible.

We aim to facilitate an accessible and positive application experience for all candidates. If you require any adjustments from us to support you through the process or expect to require any adjustments to working conditions to be able to best perform in the role, please let us know. We are happy to consider all reasonable adjustments.

If you live with a disability and you would like to take advantage of our offer of a guaranteed interview under the Disability Confident Scheme, please ensure you fill out our voluntary Equal Opportunities Questionnaire when applying.

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