Customer Service Advisor

WATES; Crawley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading family-owned development company is seeking a Customer Service Advisor to join their team in Crawley. This role involves leading the Customer Service team, improving operational delivery, and building strong customer relationships. Candidates should have advanced skills in Microsoft Excel and Word, alongside leadership experience. Join us to help shape the future of customer service in social housing!

Benefits

Gold Investors in People accredited

Disability Confident employer

Qualifications

• Experience managing scheduling and/or administrative teams in the maintenance sector.
• Ideal for an experienced Scheduler looking to lead a team.

Responsibilities

• Champion continuous improvement for operational delivery.
• Build and maintain strong customer relationships.
• Manage complaints and lead service improvements.
• Lead a team of planners and administrators.
• Support the Contract Lead in delivering quality services.

Skills

Excellent communication skills

Advanced skills in Microsoft Excel

Advanced skills in Microsoft Word

Strong leadership abilities

High-quality customer service

Job description

The Vacancy

🌟 Join Our Team as a Customer Service Advisor! 🌟

Location: Crawley Office

Division: Responsive Maintenance – Social Housing Contract

We’re excited to offer an opportunity for a Customer Service Advisor to join our Wates team! You’ll play a key role in leading and supporting our Customer Service team, helping us deliver outstanding service to our residents.

Key Responsibilities

• 🚀 Champion continuous improvement to ensure excellent operational delivery and supply chain management
• 🤝 Build and maintain strong customer relationships
• 🛠️ Manage complaints effectively, identify trends, and lead service improvements
• 📅 Lead a team of planners and administrators to maximise productivity and ensure compliance with company policies
• 📈 Support the Contract Lead in delivering a quality, customer-focused, profitable, and safe business

Who We’re Looking For

We’re seeking a Co-ordinator with experience managing scheduling and/or administrative teams in the maintenance sector. You should have advanced skills in Microsoft Excel and Word.

This role is also ideal for an experienced Scheduler ready to take the next step in their career by leading a team.

What You’ll Bring

• Excellent communication skills
• A passion for delivering high-quality customer service
• Strong leadership and team development abilities
• Drive and determination to make a real impact

Ready to take the next step in your career? 💼 Apply now and help us shape the future of customer service in social housing!

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please consider National Security Vetting.

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.