Customer Service Representative (UK)

About Mouser Electronics Mouser Electronics; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading electronics distributor in High Wycombe is seeking a Customer Service Representative to enhance customer satisfaction through excellent service. Responsibilities include processing orders, addressing customer concerns, and providing product information. Candidates should have 1-2 years of customer service experience and strong communication skills. This role offers a competitive salary and good development opportunities in a friendly international environment.

Benefits

Competitive payment with good social benefits

Good development opportunities

Indefinite contract

Qualifications

• 1-2 years’ experience in a customer service role.
• Strong ability and desire to provide excellent customer service.
• Professional verbal and written communication skills in English.

Responsibilities

• Process orders, quotes, and assist customers with catalog information.
• Follow up with customers to ensure satisfaction and resolve issues.
• Provide information about product availability.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Analytical skills

Negotiation skills

MS Office proficiency

Teamwork

Education

1-2 years experience in customer service

Tools

MS Office

Job description

Customer Service Representative (f/m/d)

We keep on growing. Grow with us! For the expansion of our team in High Wycombe, UK we are in search of an engaged and competent person at the earliest possible date for the position of Customer Service Representative.

What to expect

• Responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values.
• Generates new and repeat business through customer service initiatives.
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
• Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
• Provides information regarding availability of in‑stock and out‑of‑stock items.
• Provides customers with cross‑selling and up‑selling opportunities, and offers associated products and promotional items.
• Researches and expedites customer orders.
• Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
• Confirms special handling orders are expedited.
• Supports local Customer Service teams, and provides support for other teams when needed.
• Other duties as assigned.

What we are looking for

• 1‑2 years’ experience in a customer service role, or equivalent combination of education and experience.
• Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
• Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.
• Professional verbal and written communication skills in English; additional languages are a plus.
• Strong communication skills and the ability to communicate efficiently with customers via both email and phone.
• Proficient in MS Office; experience with other systems are a plus.
• Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
• Exhibits strong analytical skills, problem solving and negotiation skills, and analyses the impact of decisions before execution.
• Demonstrates profound planning and organization skills and works very structured.
• Accountable and integer, energetic personality.
• Self‑motivated and result‑oriented and a good team worker (cross‑cultural).
• Takes initiative to expand knowledge for position utilizing all available sources.

What we offer

• A good work place in an international, friendly environment.
• Competitive payment with good social benefits.
• Good development opportunities.
• Indefinite contract.

Location: Mouser Electronics Artisan Building Hillbottom Road High Wycombe Bucks HP12 4HJ United Kingdom

If you are a highly motivated individual with desire to be part of Mouser Electronics and meet the challenges of our rapidly growing business needs, please apply online. For further information please refer to [e-mail].