Customer Service Advisor

AWD online; Sutton-in-Ashfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer service firm in Sutton-in-Ashfield is seeking a Customer Service Advisor to manage customer communications and support order management. The ideal candidate has experience in customer service, excellent communication skills, and is proficient with ERP/CRM systems. Responsibilities include handling customer inquiries, updating order status, and ensuring compliance with company standards. Competitive salary and benefits are offered for this full-time role.

Benefits

Competitive salary

Benefits

Qualifications

• Proven experience in a customer service or administrative role within a manufacturing or logistics environment.
• Ability to manage workload efficiently and work collaboratively with other teams.
• Comply with required security standards mandated by the company.

Responsibilities

• Manage day-to-day customer interactions through various communication channels.
• Provide customers with regular updates on delivery and production progress.
• Input new RFQs and purchase orders into the ERP system accurately.
• Track production progress and resolve any potential delays.

Skills

Excellent communication and interpersonal skills

Strong organisational and multitasking abilities

Experience using ERP or CRM systems

Proactive approach to problem-solving

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Advisor
Join a friendly and professional team as a Customer Service Advisor providing exceptional service to customers while managing live orders and ensuring smooth communication across departments.

If you’ve also worked in the following roles, we’d also like to hear from you: Customer Support Representative, Client Services Coordinator, Order Processor, Customer Account Executive, Sales Administrator, Customer Service Representative, Customer Support Advisor, Call Centre Agent, Contact Centre Agent.

SALARY: Competitive Depending on Experience + Benefits
LOCATION: Sutton-in-Ashfield, Nottinghamshire, East Midlands
JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor to support customers with their ongoing orders and ensure their satisfaction through proactive communication and efficient service. As a Customer Service Advisor you will act as the main point of contact, updating clients on delivery progress, liaising with internal teams, and maintaining accurate data within the ERP and CRM systems. The Customer Service Advisor will also play a key role in improving service performance by monitoring production timelines, resolving issues promptly, and maintaining professional standards throughout all communications.

DUTIES

• Manage Customer Communications: Handle day-to-day customer interactions through email, phone, Teams calls, and customer portals.
• Update Order Status: Provide customers with regular updates on delivery and production progress.
• Order Administration: Input new RFQs and purchase orders into the ERP system accurately.
• Monitor Production: Track production progress and challenge any potential delays.
• Coordinate with Departments: Work closely with production and logistics to manage customer expectations.
• Maintain Records: Manage customer order books and ensure CRM data is accurate.
• Investigate Issues: Check ERP systems to verify order status and stock availability.
• Support Teams: Provide administrative support to other departments when required.
• Ensure Compliance: Follow all company health, safety, and security policies.
• Housekeeping: Maintain high housekeeping standards across the department.

CANDIDATE REQUIREMENTS

• Proven experience in a customer service or administrative role within a manufacturing, logistics, or office environment.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Experience using ERP or CRM systems.
• Confident in Microsoft Office applications (Word, Excel, Outlook).
• Ability to manage workload efficiently and work collaboratively with other teams.
• A proactive approach to problem-solving and customer satisfaction.
• Comply to the required Security standards mandated by the Company and its customers.

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13997