Inside Sales Representative

Pj Fitzpatrick; Lancaster; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading home services company is seeking an Inside Sales Representative who will connect homeowners with the sales team while delivering exceptional customer service. Candidates should possess strong communication skills, have a typing speed of at least 40 WPM, and customer service experience. This fully remote position offers performance-based bonuses and a comprehensive benefits package.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

401(k) with Company Match

Paid Training

PTO

Floating Holiday

PTO on your Birthday

Qualifications

• Strong data entry and computer skills with a typing speed of at least 40 words per minute.
• Excellent written and verbal communication abilities.
• Proven problem-solving skills and ability to handle multiple tasks effectively under pressure.
• Strong interpersonal skills to build relationships with customers and team members.
• Detail-oriented and organized, with a commitment to providing exceptional customer experiences.
• Customer service experience.

Responsibilities

• Engage homeowners via phone and other communication channels to schedule appointments for our sales team.
• Use effective questioning and listening skills to provide a professional, positive customer experience.
• Follow company scripts while adding your personal touch to maintain consistent messaging.
• Identify opportunities to up-sell additional services and clearly explain product benefits.
• Address customer inquiries with accurate information and thoughtful problem-solving.
• Handle call transfers, messages, and other special telephone tasks efficiently.
• Maintain a positive demeanor while resolving concerns and conflicts.
• Build strong rapport with customers to enhance their experience.
• Collaborate with the sales team for smooth appointment scheduling and communication.
• Perform other related duties as assigned.

Skills

Data entry skills

Excellent communication

Problem-solving skills

Interpersonal skills

Detail-oriented

Customer service experience

Job description

Inside Sales Representative – Join P.J. Fitzpatrick’s Dynamic Team!

P.J. Fitzpatrick, the leading name in home services, is looking for enthusiastic and driven individuals to join our Inside Sales team! This is your chance to be part of a company known for professionalism, integrity, and results, while building a career in a fast-paced, supportive, and fully remote work environment.

Why You’ll Love This Role

As an Inside Sales Representative, you’ll be the first point of contact for homeowners, helping them connect with our sales team while delivering exceptional customer service. You’ll receive comprehensive training, enjoy performance-based bonuses, and have growth opportunities within our expanding organization.

Location

Fully remote, but you must reside in one of the following areas: Delaware, Pennsylvania, Maryland, Virginia, DC, New Jersey, or New York.

Compensation

$16–$18 per hour + bonuses based on performance.

What You’ll Do

• Engage homeowners via phone and other communication channels to schedule appointments for our sales team
• Use effective questioning and listening skills to provide a professional, positive customer experience
• Follow company scripts while adding your personal touch to maintain consistent messaging
• Identify opportunities to up-sell additional services and clearly explain product benefits
• Address customer inquiries with accurate information and thoughtful problem-solving
• Handle call transfers, messages, and other special telephone tasks efficiently
• Maintain a positive demeanor while resolving concerns and conflicts
• Build strong rapport with customers to enhance their experience
• Collaborate with the sales team for smooth appointment scheduling and communication
• Perform other related duties as assigned

Who We’re Looking For

If you’re motivated, personable, and passionate about helping customers while contributing to a high-performing team, this role is perfect for you!

Qualifications

• Strong data entry and computer skills with a typing speed of at least 40 words per minute.
• Excellent written and verbal communication abilities.
• Proven problem-solving skills and ability to handle multiple tasks effectively under pressure.
• Strong interpersonal skills to build relationships with customers and team members.
• Detail-oriented and organized, with a commitment to providing exceptional customer experiences.
• Customer service experience.

Benefits Overview

At PJ Fitzpatrick, we believe our team deserves the best. That’s why we offer a comprehensive benefits package that includes:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance 401(k) with Company Match
• Paid Training
• PTO
• Floating Holiday
• PTO on your Birthday