Contact Center Manager jobs in United Kingdom

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Symphony Group has an exciting opportunity for a Customer Care Manager to work within the Building Division as part of the Northern Customer Care Team. There may be some travel across the UK and overnight stays. The ideal candidate would be located in the Glasgow to Edinburgh corridor area and must have a full UK driving licence. This is a full-time, permanent position. In return, you will receive a competitive salary, plus bonus.

Symphony is the leading supplier of fitted kitchens and bedrooms for new build homes, with a market share of over 50%. They supply leading housebuilders such as Barratt and Taylor Wimpey, as well as developers of inner city high-rise projects and social housing providers. Their diverse product range and outstanding service set Symphony apart. They have invested in the largest field-based team in the industry, along with outstanding manufacturing capabilities, delivery processes, and after-sales service, building strong long-term relationships with their customers. We are an Equal Opportunities employer and abide by the Equalities Act 2010.

The key responsibilities of our Customer Care Manager will include:

• Managing the resolution of reported product/installation issues.
• Coordinating employed labour force and ensuring their quality of workmanship is of a high standard.
• Attending regular review meetings with customers.
• Ensuring area performance targets are achieved.
• Performing administrative duties in accordance with the role.

To meet the requirements of our Customer Care Manager, you must have:

• Experience working within fast-track building processes and the furniture industry.
• Knowledge of installations.
• A hands-on approach and determination.
• Excellent interpersonal skills.
• Excellent organisational, numerical, and time management skills.
• Experience managing people.
• A willingness to learn on your feet.

As our Customer Care Manager, you will be:

• Able to communicate confidently with people at all levels.
• Self-motivated and willing to work as part of a dynamic team.
• Able to work under pressure to meet deadlines.