Customer Consultant

The Body Shop international limited; Manchester; On-site; GBP 100,000 - 125,000; Part time

Job summary

A leading beauty retailer in Manchester is seeking a Customer Consultant to support the management team in driving sales through exceptional customer service. The ideal candidate will possess strong interpersonal skills, effective communication abilities, and a genuine passion for the beauty industry. Flexibility for evening, weekend, and holiday shifts is required. This role offers the chance to engage with customers and promote a wide range of ethically sourced products.

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Ability to communicate and listen effectively.
• Genuine passion for beauty and the retail industry.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Support store management in driving sales and profit.
• Deliver exceptional customer service on the shop floor.
• Uphold company values and ensure adherence to policies.

Skills

Strong interpersonal skills

Effective communication

Passion for beauty

Customer service experience

Job description

Customer Consultant

Location: Manchester, UK

Industry: Retail

Rate: GBP

Reference: JS3021398457

Posted Date: 11/26/2025 12:39:05 PM

Your role in a nutshell

To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

More about the role

With over 2,000 exciting products designed to suit every customer’s preference, there’s a lot to choose from, so our team are on‑hand to talk with customers every day. We take the time to learn our customers’ needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we’re not just selling them an ideal, we’re actually helping communities build a better life too.

What we look for

• Strong interpersonal skills to build rapport with customers – customer service experience is ideal
• Ability to communicate and listen effectively
• A genuine passion for beauty and the retail industry
• Open availability for evening, weekend, and holiday shifts

Talent Drivers

Collaborative Skills, Personal Conduct, Commerciality, Purpose