Part-Time Customer Care Advisor — Empathetic Order Support

apetito; Swansea; On-site; Part time

Job summary

A leading supplier of ready meals in the UK seeks a Customer Services Advisor in Swansea. This role, working 22.5 hours weekly, involves taking customer orders and making outbound calls to offer support and build relationships, primarily with elderly clients. The ideal candidate has strong customer service skills, a good telephone manner, and the ability to manage their time effectively. Competitive salary and benefits included, including holiday and pension contributions.

Benefits

33 days holiday including bank holidays

Discretionary annual bonus

Pension scheme with employer contributions

Qualifications

• Experience of a customer service role.
• Confident using a PC to manage and process orders.
• Able to work to deadlines.

Responsibilities

• Take telephone/internet orders and make outbound calls.
• Support drivers with route planning.
• Provide exemplary service on each customer contact.

Skills

Customer service experience

Confident telephone manner

Attention to detail

Numerate

Good written English

Education

GCSE Maths & English standard or equivalent

Tools

Personal computer

Job description

A leading supplier of ready meals in the UK seeks a Customer Services Advisor in Swansea. This role, working 22.5 hours weekly, involves taking customer orders and making outbound calls to offer support and build relationships, primarily with elderly clients. The ideal candidate has strong customer service skills, a good telephone manner, and the ability to manage their time effectively. Competitive salary and benefits included, including holiday and pension contributions.